LES JARDINS DE LA KOUTOUBIA Luxe

The hotel is located centrally, close to Djemaa el Fna, which is a great plus. Given its central location, we were able to get to all the main attractions within walking distance during our stay in Marrakesh. However, the location itself was not the only plus. Friendly staff, nice and spatious rooms and the pool area as well as the inside garden did make our stay in Marrakesh an enjoyable memory. I would definitely recommend the hotel, especially if you do not want to spend all the money on a riad - we paid approximately $ 250 for our room.

The hotel is perfectly situated in the heart of the Media - a 15 min taxi from the airport. Try to pay 140 dr for a taxi....they will push for 200+. If you don't speak French or Arabic - you will really struggle as the staff speak basically no English. If i didn't speak French we would have had a very tiresome week of Falty Towers explanations. They need to address this urgently to justify 5* hotel rating. Pools: It has two good pools - they do get busy if the hotel is full. And the downstairs pool is only 30% sun at any time as in a courtyard. The roof pool was better in our opinion - more breeze and lots of sun. PLEASE BUY A COUPLE MORE CDs - the music is on repeat all week!! The lady who looked after the bar at the top pool was really lovely - but mostly they rest all hid in the bar rather than keeping an eye on the guests. It would be good if the team helped with parasols proactively- you have to hunt them down and ask for help. Food and Drink The snack menu is fine but limited and a bit basic - sensibly priced. The Relais is ok - not bad, but not great and a bit soulless. Breakfast is a simple normal hotel continental with fresh pancakes and omelettes - with the usual. Service is a little inattentive or chaotic - never once was a clean table ready for us to sit on. That said, when you get to talk to someone they are all friendly and helpful. Rooms We had a mini suite with a little terrace. It was lovely. Best bathroom for a hotel in last couple of years with great shower. AC was sadly a real let down - not cold enough and we raised it the management but nothing could be done to improve it - they did offer a new room but with a couple of nights to go it was more hassle than it was worth - our laziness! There is free wifi but had hotel had huge problems with it this week and it didn't really reach our room. Gave us a 4G router which was perfect after we asked. In summary - a great option due to location and pools. Better service (and language skills), AC and more variety on breakfast and menus would get it to 5*.

I visited the hotel with my wife and our baby. The staff was extremely friendly and accommodating to all our demands throughout our 5 day stay. The room was large, clean and comfortable - included a good size patio. Wifi was great in most parts of the hotel. There are are several very decent restaurants and bars in the hotel, including snack and breakfast bar. The hotel's location could not be more central, 2 minutes walk from Jemaa el-Fnaa. This is a fantastic hotel for those wanting to stay in a luxury place in the heart of Marrakech!!

Stayed here for seven nights and would like to particularly mention the warm welcome on arrival, the much appreciated upgrade to a mini suite with garden views, the excellent roof top Indian/Asian restaurant and the perfect pool. Everyone smiles here and appreciate it if you try to speak a little French. Would like to particularly mention the lady who serves poolside drinks - very gracious and attentive. It's location is excellent and close to the main square and Koutoubia.

Granted we stayed there in the off season but the rooms are fab, the pool is magical and you cannot beat the location. The rooms were being redone and are likely finished and the room rates were incredible as it was July. We headed out early - rested in the heat - and shopped all evening and until midnight. The spa was .. interesting, but is independently owned. The roof top pool was always quiet and the views are amazing.