This is my 1st time staying in a hotel which is near the housing estate in HK. Check in was alright. No deposit was required if you do not plan to use their wifi, in room movies, laundry etc. The good part about this hotel is that is near wet market and City Walk and City Walk 2 shopping is on the right and opposite the hotel. Tsuen Wan Plaza & Aeon supermarket is a milestone away, I only enjoy this location cos whatever I was shopping for is all around me. The ride to airport by taxi is 25 minutes. The downside about this hotel is if you are given room on the 42 floor onwards is troublesome to change lift from Ground to 41st floor and change to another set of elevators from 41 room to your room. The indicator on the lift coming and going is not too prominent and you need to be standing in the middle to look out for which lift door is opening. Very annoying. Worst of all our room was on the 43 room and we had a prepaid data roam on our mobile and we were unable to get connection in the room. We could only get signal in our bathroom. Room size was ok but very poor lighting all around. We find the bathtub unnecessary which takes up alot of space. The harbour view is also not great as plenty of construction all around. The concierge needs to power up as there were only 2 person handling and there is a queue which you takes up to 10 minutes before you are being served. For such a huge hotel, I would appreciate if they can put more manpower to serve the guests. Before we arrive in HK, we wrote in to check on wifi availbility and there was no respond. This hotel really needs to buck up on their service.
"OK for a glimpse of the burbs, near MTR"
Stayed here based on local recommendation. Great choice for Disneyland HK without staying in the HK city centre and not being near the airport. Location: pleased by the proximity to the harbour and the Tsuen Wan West MTR station. Took 3 trains to get to HK Disneyland but more affordable and more interesting than a taxi ride. Room: we were on the 70th floor, must be the highest accommodation level I've ever been on! Room had two queen beds, sparsely decorated with a see-through shower. Hotel is considered 5-star - well good enough for our needs during our weekend trip. Meals: our flight was delayed so we arrived at the hotel passed 11 pm. Not much dinner options around except the local eateries across the street. Still charged us a fortune for rice bowls! HKD275 for a family of 4! Breakfast: we did not have this on our room rate, it was a rip off for HKD160 per person regardless of age. Breakfast choices were not spectacular although you do have the Asian and western variety. Is HK really expensive or was it just this hotel' Although the views were vertiginous looking down to street level, I marvelled at how Hong Kong has been building so many skyscrapers including this hotel! As a geologist, I admired the fossilised tree trunks that were on display on the 40ish-th level where we had to transfer to another lift to go further up the hotel levels. Outside of the hotel, there is a nice public park for children which was perfect to let our kids run around before heading to the trains. If this is the best choice that HK can offer (clean, safe, spacious relative to HK standards) and the rest would all be the same, I’d stay here again for the price we paid. Although I tend to prefer more character to our accommdation.
"Don't Expect Free Basic Services Here"
Stayed there for 2 nights and this is one hotel that seems to charge for things that other hotels provide for free. Wifi - no free wifi while other hotel in almost every country is giving unlimited access to guests for free. Luggage storage - they charge HK$10 per piece to store your luggage and what's worse it is not even secured room, they just leave it by the lobby and can be easily access by anyone. They boast of over 1600 rooms but their lifts are not smart enough to handle such crowds. Had to wait half an hour one morning just to go to the lobby as there were a big group checking out. Frustration is when the lift had to stop at every single level when when it's sardine packed. Can't imagine what it would be like if you need to leave hotel during an emergency. Room is big and clean, location of hotel is fine as it's next to a mall with access to shops & restaurants, across is wet market where you have some local shops & small cafes. There is MTR access but still a distance to travel to Tsim Sha Tsui and Central area. Many options in Hong Kong for a similar price hotel so stay here only if you want to bear with all the inconveniences and noisy aircon.
"Check in on a typhoon day - still fabulous "
The weather is bad and typhoon no.8 was hoisted, worrying guests are not willing to check out ! When I check in, the reception is very helpful to keep finding a clean room for me even though there are lot of guests are stucked in Hotel due to bad weather. Surprising the sea view is so amazing, especially at night time, it is so different feel from Victoria Harbour view, from L’Hotel to Tsing Yi, Ching Ma bridge.... feel the city in a different way, Nice!
I have been to 4 times this hotel during my past hk visits. Hotel is nearby from mtr station. hotel property is very big & evrytime i have got room above 70th floor. If you dont want to change elevators & waste your time then ask for lower floor rooms. nearby seven eleven departmental store is there which is very convenient. Food & overall service is excellent.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM