My 3 day, 2 night stay was for business. The conference room facilities were very nice and comfortable and the location was convenient. The hotel room itself was great - quiet, clean and comfortable. I had a wonderful stay. One small issue, I don't like down pillows. Please offer alternative.
I had the opportunity to stay at this hotel for 10 days for a meeting. From the moment we stepped foot onto the property until we checked out the staff was attentive and on point! The rooms were beautifully decorated and spacious and above all comfortable. When staying for that length it always helps. I was glad to have the opportunity to visit the art gallery and utilize their meeting space during our event!! GREAT JOB ALL!
"Beautiful property, friendly staff, nice rooms, horrible transportation"
The Loews (formerly Inter-Continental) is a quiet, spotless, friendly hotel near O'Hare. The rooms are large and immaculately maintained. The marble bathrooms are beautiful; the beds are comfortable and elegant. Everything is inviting and muted. Vicky and Raul at the front desk were warm and accommodating. I could no read the Room Service delivery person's name, but he was energetic and helpful. The shuttle bus was a catastrophe. By no fault of Loews, it departments from a remote depot: a significantly long walk from the hotel. The bus is bumpy, hot, and unpleasant, running at seldom, unstated intervals. On the way back, the driver fought with EVERY passenger about his or her destination at the airport. I had a $5 tip in my hand, but I decided to pocket it. Hostile, slow, unpredictable service is not worth a tip. I will take Uber to/from the hotel on my next trip (in four days). I travel with a service dog, which is never easy. I noted this in the reservation, then emailed the concierge three days before arrival. Nobody took any action as the front desk was caught by surprise. They were nice about it, but there are clearly some gaps in communication. I would happily stay at the Loews again, but I wouldn't dare take their complimentary shuttle.
The hotel is modern and the staff is great!Does not have a tub but the shower is huge and stone, its amazing! Great if you dont mind jumping on the train to get into the city. Nearby Outlet not that great and pricey. There is also a Casino nearby and shuttle buses go there.
Service was always so accommodating and helpful, the hotel cleanliness was incredible, mattresses were soo comfortable, and the location is just amazing and right across the street from a HUGE mall. We were able to get early check in and late check out very easily and we even called down to get extra pillows and blankets and they were up at our room within 5 minutes.. Incredible. I did not have one issue with service or the hotel and I couldn't be happier with my stay.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM