of TripAdvisor Travelers recommend this hotel
"Excellent Value in the Off Season!"
We stayed in Los Altos for two nights in early June and were very happy with our stay. We had a little issue with some ants in one of the beds, however that's to be expected because you're in the jungle! They were very quick and cleaned the beds again and offered us a discount - we were extremely happy with the customer service. From the minute you arrive, you are taken care of. The front desk attendants were always happy to see you and knew you by name. It is a very special place and the rooms are gorgeous! This property was built as condos so you get large homes (we had the three bedroom unit) and gorgeous views. We will definitely be staying here again.
My family and I stayed for 6 days at Los Altos recently and LOVED it! The condo was large, clean and even on the 3rd floor we still had a nice view. The pool was just as the pictures had looked.AMAZING! The private beach was nice, but be aware that it is rocky so wear water shoes. Fabio and Lenny were the best and helped us with all of our excursion reservations, and where to go and how to get there. We look forward to returning in the future.
The website didn't properly represent the actual place. We were in off season for them I suppose, but it was vacation season for us. There was construction going on so tough to sit at the pool. First day we walked down to beach which had no chairs, was unkempt and not pleasant. We could not go that day as there was road construction so the staff couldn't take you or pick you up. They did however take us to another beach. I would not recommend any of the beaches we saw, including in the park, unless you like black dirt sand. Room was quite large, but smelled musty. Would not recommend for the cost.
If you like beautiful open spaces, then this is the place for you. As someone who doesn't like big cities in general, I appreciated how lax everything was. I didn't feel like I was in a hotel, but I felt like I was in Costa Rica. I liked that not all the amenities are in one building, forcing some of the American tourists to walk a little bit for once. Friendly staff. Everything I wanted to do was within walking distance from me and that added immensely to my experience. Weather was a bit rainy when I was there but you can't blame the hotel for that.
"Nice big rooms, friendly staff"
This is a nice hotel with big suites with full kitchen. Nice swimming pool, there is a small "beach" for the guests which is very rocky and not easy to get to. Found the staff to be very helpful. There was a game room and a small gym so overall had lot of amenities.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM