Good hotel at an excellent price. It´s on the end of the strip. Good walk will take you to all the hotspots.Comment of V. Suzanne , Netherlands the 2016-10-01
"2nd visit "
This is my 2nd visit to the Luxor, despite what many .say on this site, our stay was wonderful . Everyone we encountered was professional and extremely friendly. Had a great break fast and exceptional service at ty je Pyramid Cafe.The people at the MLIFE desk were very patient and helpful.The room was very nice, had a view of the pool, and the bed was WONDERFUL! I like the vibe much more relaxed than further up the strip,
"Great place too far from anything"
Stayed here three nights in May and although then place had everything it was too far away from where it was all happening. At the South end of the strip it was a long walk to the best pat of town. I cant understand why the air co is set to freezing right through the place. Food is expensive as is any type of drin. I paid US$6.00 for a bottle of soda water( club soda) pass on that. I will not stay here again.
On my last review I did not give this hotel a great name ,but due to its location on the strip we gave it a last try, thank goodness ,slowly the rooms are being refurbished and some parts of the casino have been cleaned,the outside of the hotel is being painted,and at last the Windows on the pyramid are being cleaned. It still has a long way to go but at least I cars have something nice to say about it.
"Very disappointing third stay"
My husband and baby daughter are currently still staying here and so far we are extremely disappointed and disheartened about the experience. We paid to upgrade our room to the apparently recently refurbished pyramid deluxe queen room and it is nothing but basic and an anti climax. Upon closer inspection of our first room we discovered that it had not been appropriately cleaned with a suspect white stain on the front of the bed side table, broken draws within the table stand, rust on the door hinges of the bathroom, stained towels, stains on the floor, chipped paint on the bathroom door, all of which resulted in the room looking very old, dated and tired. If this is what a recently refurbished room looks like then I hate to see what condition an original room is in. The next morning we complained to a manager who advised that we would be in a better room and our belongings would be moved to the newly assigned one. Later on when we returned back to the hotel to retrieve our new room key we were duly advised that we would have to arrange for concierge to move our belongings. We were dismayed because we had been told that this was going to be competed by the relevant hotel staff. We did not want to wait yet again for this to be completed so we ended up moving everything ourselves. Upon entering our new room we noticed that the room was slightly cleaner however there was still a problem with a draw in the room, and the room did not appear as one that had been recently refurbished. Today we now have an issue with the air conditioning unit. We set it to a low temperature but it fails to become cold. We have reported it and as of yet no one has come to fix it. The hotel in general is dark and dingy, the accommodation corridors smell old and musty as if the carpets require a deep clean. You often see dirty linen bags just left on the walkways, the lifts are old and warm with no AC. Everything is just tired looking and in need of intense industrial cleaning and re decoration. We have to pay a daily compulsory resort fee of $34.01 which is supposed to include a daily newspaper, wifi, gym entry and local calls and so far we have not received a newspaper. Overall we are VERY disheartened with the whole experience and will not be staying here again or recommending it to anyone else. With so many newer hotels on the strip with better amenities it would pay to stay in one of those. We have booked to return to Las Vegas in August and will be staying at the MGM signature which is better value for money.
Possibly the worst hotel I have ever stayed in ever. The second day I arrived, the room above had flooded and leaked through to my room, by leak I mean I literally had a waterfall in my room. They came and used a "wet vac" to dry my room out. There was no mention of a room change or even an apology, during the rest of my stay the room had a damp smell. I have had to extend my business trip and stay another 10 days, I am currently writing this review from my new room. I am now in the "newly refurbished" room which has a smaller television, no bath tub and is dirty. I flew my Wife and baby out and the first day we checked back in, the room was dirty from the previous guests, stains on the bedding and towels and stuff was broken. We complained to reception and they gave us a change of room and a complementary buffet dinner, I feel as if they traded one bad experience for another, the buffet was disgusting, no other words can describe it. So now in the room change our AC unit is blowing only warm air and I am currently waiting for someone to come and take a look, it has been 3 hours since I made the call and they said someone would be up in 15 minutes. I would urge anyone that reads this not to stay at this hotel, how it got 4 stars is beyond me, it is old, dark and broken. The best thing about this hotel is when you leave, oh and when you do by the way, they charge you $34 per day and call it a "resort fee" that includes calls, daily newspaper (which you don't actually get) and use of the gym. You have to pay $15 for valet plus a tip. If they put as much effort into improving the hotel as they do approaching you every step you take to sign up to stuff for a "free stay" then maybe it would be better, this is not a 4 star hotel, the budget hotels back in the U.K. Are better.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM