of TripAdvisor Travelers recommend this hotel
"Bring a ball of string"
Up the stairs, left, left again, down a long corridor, sharp right then left, keep going, wrong way turn back, up the stairs, down such a long corridor you could add a moving walkway, sharp right-then-left-then-right, down the stairs, around three corners, .... found my room!! This place is such a rabbit warren, and has expanded into so many neighboring buildings, that it was approximately *a kilometer* from reception to my room: I counted five sets of stairs and 15 corners. Seriously, bring a ball of string if you've any hope of finding your way back out!! On the plus side: - Room was modern and well appointed. - The Morse Bar and Drawing Room are classy. - The location is unbeatable. The Escher - Dante - Dr Seuss geography of the place would have won it a 3* review because it's a real downside. But the staff at reception and especially the Concierge desk were so warm, helpful, polite and cheerily obliging, that they pull it back to 4*. I might actually stay again.
"Needs an update"
Stayed here on a 3 day package with my Mum which included a simple spa treatment every day and access to their executive lounge which, we were told on check in, did a happy hour in the evening with canapés. This was a pleasant little quiet space, with self-service drink and snacks but only canapés after prompting someone an hour in - think they forgot. None the next night, nor any wine glasses either. Last evening we couldn't be bothered and then lo and behold when we got back from our dinner out there were some rather warm looking pate and pastry bites. I wonder how long they'd been there'! We had a similar experience for our late evening snack the first evening we arrived in the lounge. I ordered something that was described something like goats cheese bonbons with salt cured beetroot whilst my Mum had a salad. Waited a while for it to come and it looked very pretty with caramelised nuts but no beetroot. Managed to flag someone from reception as lounge wasn't staffed who took it away and returned after another while with the same dish now with beetroot but just plain nuts. I couldn't be bothered asking again because Mum had almost finished her meal. We had decided to combine our treatments to have one longer one and to have it together but that got lost in translation too and we ended up in different therapy rooms and although I enjoyed mine, my Mum's manicure was quite poor. The bedroom was a little cold, the thermostat/heater didn't seem to work and the person we asked to look at it turned out to be the doorman and instead of offering to get maintenance in the next day seemed to fluster around the room. We had scaffolding outside our window which was a little disappointing, but you can accept work needs to happen. What was sad was there was a dead pigeon right outside the window which had obviously been dead a while and not removed. Although there are lifts, most floors are split level so there are random staircases along corridors for you to navigate and quite creaky floorboards so you can hear people who appear to be thumping along them. So, for me it was these little bits of attention to detail and service that need to be improved. Having said that, the staff on reception were very helfpul and friendly, the room and bathroom was spacious, the beds were lovely and comfortable and the breakfast area and food was really good. Shame the cooked breakfast items changed half-way through, I was looking forward to trying the original ones listed but the quality of the replacement items was excellent, albeit a few more than the original had supplementary costs.
Enjoyed wonderful Saturday lunch before going to afternoon performance at Theatre, which is just a few minutes walk away. . The restaurant was lovely, as were the staff. The meal was superb. Look forward to returning and will certainly recommend this lovely place.
"A good hotel but not exceptional considering price paid."
We had a classic room with a small wardrobe. In the hanging space was an ironing board, an emergency radiator and a large fan. The shelves held a safe, tea/coffee cups coffee jug, teapot, electric kettle, a box of tea/coffee bags, an iron and an empty mini bar fridge. Not a lot of space for clothes The restaurant offered daily the same menue for lunch and/or dinner. When paying by card you are given the opportunity to add a gratuity in addition to the twelve & 1/2 % service charge already offered. Not impressed. Staff are pleasent.
"Afternoon tea at the famous Randolf Hotel"
The Randolf is one of the best hotels in Oxford sometimes appearing in episodes of Inspector Morse and Lewis. We had afternoon tea in the Drawing Room at £29.50 per person which offered enough sandwiches, scones and cakes for three.They include a good ranges of teas to choose from, a selection of sandwiches, two scones with ample cream and jam/lemon curd and 4 cakes each and a miniture strawberry fool (or similar) each. The drawing room is a grand room with oil paintings and a pianist playing a grand piano. There are larger and smaller options one that includes Champagne.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM