Other than a cumbersome check-in process, it was a wonderful stay!Comment of B. SHARON , United States the 2016-07-31
"Amazing service and perfect location!"
This was our first trip to Mexico. Having traveled more in Central America and the Caribbean, we were a little apprehensive of Mexico... we could not have been more pleasantly surprised. Mahekal resort is top notch and their staff exceeded our expectations. The quality of the rooms, the perfect location and the friendly staff make this place the ideal vacation location. If you go, ask for Alberto when you are relaxing on the beach. He has been there 12 years and is fantastic. Keep your eyes open for Rarguelo in the restaurant, he is the best! We will definitely be back!
"Welcoming, Friendly Resort"
Mahekal is a very inviting and relaxing resort! We were made to feel comfortable and at home immediately upon arrival and that lasted throughout the entire stay. The rooms are spacious and quiet. Each one has 2 hammocks outside on the porch that are wonderful for relaxing, reading or even catching a nap. There are upper and lower rooms to choose from. If you have difficulty with steps, then I would recommend staying in a lower hut. In the upper hut you feel like you are in your very own private tree house, complete with a palapa roof. We loved the way it was like a small community where everything was convenient but also was so private and cozy. The grounds are absolutely beautifully landscaped which adds to the welcoming atmosphere. The staff was amazingly helpful and friendly, even acknowledging you in all sections of the resort. The food was tasty with many options to choose from. Even though it really goes without saying, the beach is gorgeous Our daughter was married there, which was the reason for our visit. The planner, Karla, was so kind, helpful and nothing was overlooked. It was a perfect day for celebrating marriage! The day following the wedding we went to Tulum, which is very interesting as well as having beautiful ocean views. With all this in mind, we are planning a return visit! Gracias, Mahekal Beach Resort!!
"A Birthday Treat "
Playa Del Carmen does offer a wide array of hotels to choose from. But if you really want to make this visit count, don’t waste more time and pick Mahekal Beach Resort. This property is very well taken care of, it will take your breath away every time you walk around it. The staff is happy and always friendly. The food is exquisite in any of their many restaurants. The services and attention at the Spa is definitely a must. Mahekal’s location is prime. Not only the beachside but also just less than a 5 minute walk to 5ta Avenida. I️ believe you will experience the tropical, Latin and Mexican hospitality at this resort and you will long to return with friends and family as soon as possible. Gracias a todos que conforman la familia del Mahekal por haber hecho de nuestra estadía y de mi celebración de cumpleaños ... una experiencia perfecta!
The moment you enter the open-air lobby, you know your home. This was our third visit to Mahekal Beach Resort and it will be an annual family retreat for my family. I’ve traveled to over 30 countries, been to the most exotic locations and stayed at some of the finest resorts in the world, and Mahekal is right near the top of my list. The biggest improvement I’ve noticed in the last several years is the amazing staff. Your primary contacts will remember your name, your room number and even recall the last time you visited. Manuel from the pool bar, our waiters Santiago and Jesus, Victor from Boli’s Bar and the ret of the staff will great you with warm smiles, open arms and make you feel right at home. Mahekal even made us a personal, fire-glazed ceramic decorative plate with our name on it as a souvenir, a very nice touch. During our first few visits we stayed in two adjacent garden rooms near between the lobby and swimming pool. We chose these rooms because we had a family of four, there were close to the pool (older parents), had palapa roofs and a private patio with plunging pool. There were only two of us during our last visit, so we opted for a garden view room. We stayed in room #173, which was a second story palapa style room that felt just like living in a tree house. When booking a room, keep in mind that most ground story rooms have stucco ceilings (which is fine) and second story rooms have palapa roofs (we prefer). Besides Mahekal having a great location, a beautiful beach, excellent landscaped grounds and a professional/friendly staff, the food is by far my favorite part. The meals are absolutely excellent and I’ve never been disappointed with the food. The two options for dinner dining is the Cocina Restaurant (buffet) in the main dining room and Fuego’s, which is an intimate romantic beach restaurant. The food at Fuego’s is a little better but you will have to a little more (if you use food credits) for the privilege. The absolute must try dishes at Fuego’s is the Lobster Bisque with Coconut Milk (lunch only) and the Chilean Sea Bass, which is on a Portobello mushroom with sweet corn and bacon (dinner). I mean, yummy! In fact, my two favorite seafood dishes EVER have come from this restaurant, and that says a lot (see above). Mahekal Beach Resort is a great place to stay while visiting Playa del Carmen. And yes, I’ve considered staying at other resorts each time I visit Playa del Carmen, but then I ask myself why' Why stay somewhere else when Mahekal Beach Resort is as close to perfection as one needs.
"Friendly Service with a Beautiful Property"
I booked this last minute, and arrived very early in the morning. I wasn’t expecting a room to be ready, but they surprisingly had a great room available for me. The food was amazing and the service was wonderful! Andres took care of my boyfriend and I for lunch and breakfast. He was friendly, kind, and always had a smile on his face! He was very informative about the area. Great Service! I wish I had more time to spend here, but I would love to come back! It is a very beautiful property with amazing service!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM