of TripAdvisor Travelers recommend this hotel
Although the car entrance in the tunnel under the tower was very annoying experience due to heavy traffic and and all hotels in the tower have the same entrance. But after you get into the hotel it's a nice experience The view from my room to ka3ba was amazing The buffet at Iftar was amazing
One of the best stay ever for me Easy check in and out , very friendly staff , very clean , every thing u expect is available . Recommended for family or single or group of friends Was booked through booking
"One of the best hotels next to haram "
Stayed there for a night to perform umrah during Ramadan and have access to prayers during my stay with great proximity From a proximity perspective it's perfect, the rooms were ok, but cleanness is a big question mark and for the price you pay is way over than any logical point
Friendly and helpful staff in the gold lounge and the restaurant. Rude security staff. No parking facilities. Dirty public restrooms. Dirty windows disrupting the view. Overpriced rates. Food quality requires improvement.
"Great Experience Except for Car Driver Management"
We stayed here for 5 nights during Ramadan 2017. We read almost all reviews from good to bad in booking dot com and tripadvisor. Luckily, our experience was good, except for iftar and driving in-out to hotel during checkout. The check in was fast, and smooth. We were given highest floor available based on our room rates, floor 46th. The view from our room was amazing. We had no problem with the lift system. Guest only need to understand the flow and everything would be ok. The room was spacious for two person and the toilet was big and clean, though there was no bath tub. They cleaned our room every time we requested for it since we left our room late in the afternoon. Free wifi available. Average speed. Food was delicious, but they changed certain foods only, others remained the same. The only issue was the restaurant always full. Therefore they provided place at different level and also at the ballroom. They should had inform for those who were late to go to provided place, so guest dont need to go up and down searching for available place. Our nightmare was when we were waiting for our car driver to pick us at parking floor level. There was no system for the driver to go in. Police were everywhere and they denied access to whom they want without any exception. We were family with a baby, and you expect us to walk to car's driver with big luggages'' We waited for 4 hours! Later then my husband need to walk to the driver's car and scolded the police who stopped the car. It was indeed nightmare! They need to improve on this! Overall was great, will come back again if they improve those lacks stated above.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 5:00 PM , Check-out: 12:00 PM