of TripAdvisor Travelers recommend this hotel
The receptionists are unprofessional and actually rude !!!! We got one room on arrival and when i asked about the other room the receptionist lifted the phone and called while i was talking to him! Anyways we got the other room around 7 pm ! To top off the night, i ordered diet coke with my meal and the answer was we will check our fridge to see if any were available !!! Will not stay here again
"Makkah Fairmont Stay"
1- Clean Hotel and near from everything you looking for. 2- Customer service reception is best, rich breakfast, and excellent location. 3- Easy access to shopping mall 4- Facing the Masjed Al Haram 5- Value to Stay is the best comparing to the same level branded Hotel
Really good with some delays in the checking in ,, but over all I like it . Close to everything in Makkah and easy to find, free parking (if there is a space) . The breakfast was nice and verity of dishes.
"Falling from above the stars"
- The room is not clean at the required level - The outer glass is much dirtier - No free parking at the hotel - Non-commerical kitchen staff - Some lifts are disabled - The TV remote does not work until after the repair has been left without a back cover for the batteries - Emergency phone in some elevators is not installed in place - Electronic panels in some elevators do not work - Services are significantly lower than last year ..........
The room service was poor I ordered some stuff and didn’t get them and the elevators didn’t have signs to correct floor numbers and were so confusing overall the organization of the hotel services was a mess although the value of money was bad
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 5:00 PM , Check-out: 12:00 PM