MALMAISON BELFAST

Fabulous hotel with equally fabulous friendly staff. From the reception staff to the friendly barman who made the amazing cocktails (didn't catch his name, guy with the beard) to the senior staff in the restaurant who dealt with our steak issue in a most satisfactory manner, our stay was amazing! Polite, friendly and professional. The staff alone would make me return to this hotel as nothing was any bother to them. Beds are the most comfortable I've ever slept on. Tea/coffee facilities in the large spotless rooms along with an iron, hairdryer, dvd player, mini bar with snacks and 24hr room service. Absolute perfection! Food and drink are on the high end of prices but that's Belfast for you. The hotel is literally directly opposite Victoria Square just a wee walk down to the entrance. Rooms were ready earlier than the 3pm check in so that's always a bonus. We were able to leave our cases in the secure area after we checked out so as not to have to drag them around Belfast with us. Simply returned that evening to collect them. Had a look at the private dining room above the main bar. Would be perfect for a small intimate party. The set up was amazing. I will definitely return to this hotel in the near future. Thanks for an amazing stay!!

Being new to Belfast, we had no idea that we would have difficulty getting a meal on a Sunday night! But, we stumbled upon this bar/restaurant and we were blown away! They had a summer prix fixe on and we were delighted with everything we ordered. Presentation, taste, staff - all great at 10:00 pm on a Sunday!

The hotel is located in the downtown area which makes it great for walking to pubs and events downtown - also, the farmers market is a ten minute walk - Friday - Sunday. Great old hotel with trendy upgrades.

I'd always thought of the Malmaison chain as being high end, though this is the first time I've stayed in one and I'm somewhat disappointed. The hotel is housed in a historic building so some allowance clearly has to be made for this - however the reception and hallway areas are dark, dingy and unpleasant with low ceilings that you have to duck to pass safely under. Our room had loose, creaky floorboards. Our room was unpleasantly warm on arrival, and there is no air conditioning. One fan is provided but it just blows the hot air around the room. The double bed was narrow so we weren't able to spread out a bit to keep cool. The bathroom door in our room wouldn't stay closed and kept opening itself. The tap dribbled every hour or so, and we were given a dirty floor towel with black stains on it.

Great location with easy access to the City Centre and Titanic quarter . Exterior canopy and entrance needs a clean as does the hotel generally.Trademark Malmaison colours of dark purple and black doesn't help but main improvement would be to improve service - half an hour wait for a simple main, steam cleaning during cocktail hour , dirty plates at breakfast etc etc. Comes down to the ships captain not taking enough care with his senior officers.