of TripAdvisor Travelers recommend this hotel
"Up sell UP Sell UP SELL"
As you walk in it’s very dark, so bring a torch! The staff are good so long as you are not buying anything. We stayed 3 nights and distrust was everything! From buying a whiskey to breakfast, and the constant need to up sell! Mini bar in the room was priced ok but don’t touch the wine X5 supermarket prices!!! It’s a cheap bottle of plonk!! Breakfast was a complete farce !! We had booked breakfast be on seating was told breakfast was not included! and will HAVE TO PAY £15.95 for scrambled eggs! Sorry but don’t want to buy the chicken!! It was refunded quickly and easily 👍. There was 1 bar man that was great sorry can’t remember his name, but he does cocktails 🍹 🍸. He was on late 2 nights and he was probably the best thing about the whole hotel. (Good luck for your competition. The whisky drink was great 👍) Anyway stop pushing for up sells, brighten everything up and turn down the heating, and I might put 3-4 for my next review (Yes might come back for the whisky cocktail 😚)
Having stayed here before we decided to revisit - sadly we were not as impressed second time around. The hotel is central for everything we had planned and an abundance of nice places to eat were close at hand. We were allocated a room on first floor which had no sound proofing for the heavy traffic which was constant up until about 3am (and it kept us awake until then!), as well as being above the bar area of the hotel. Sleep eventually came but was short lived as we were woken at 4am to a large crashing sound in the room next to us - which was followed by knocking at their door and raised voices - then what can only be described as a cleaning up exercise. So a one night getaway break as a treat to ourselves left us extremely tired and totally disappointed. For the price we paid - we certainly did not feel we got value for money, and as a result would not recommend or return to Mal Maison in Belfast.
If you don’t like sleeping this is the hotel for you. Personally I like at least 6 hours, but that is impossible at this establishment. Whatever method was used in the construction of the premises, you can hear ever single footstep and movement of the occupants above at 2am through to 7am. What more the staff don’t care when informed and certainly given similar reviews on Trip Advisor this is evident. The food in restaurant for dinner is quite bland and what more expect the staff to make a big deal about not having a reservation, when there are a whole two other tables in the restaurant at 6pm. If you book breakfast with your weekend away, expect to pay extra for a cooked breakfast. Lastly we were hassled on several occasions and other males in the bar by a lady that we requested removed more than once. A bizarre weekend stay and one we won’t be looking to repeat in any Malmaison hotel
"Two Nights "
Stayed here while in Belfast for a concert - the hotel is very well kept clean tidy and bang on trend feels more like a boutique hotel rather than a chain with some extra special touches, if going to the SSE arena it’s just a five minute walk away and also 5 minuets from the local shopping centre and nightlife.
Went in a Sunday afternoon for afternoon with my mother, my aunt and 2 cousins. The food was good with dessert definitely being better than the savoury options. We had cocktails which were ok but some the Black Forest martini in particular were very strong with alcohol. The real issue we had was the service. We had to wait to be seated which took 5mins despite the bar being empty except for one table. The food was prompt and the drinks were ordered swiftly but when we had finished eating our dirty plates remained in front of us for over an hour, I had to request that they were removed. For the money we had spent and were intending to spend it just didn't hit the mark and was disappointing. The girl behind the bar did her best but had little to no support from other members of staff. There is better service in the city and unfortunately we won't be returning for afternoon tea.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM