of TripAdvisor Travelers recommend this hotel
"Disappointed In This Stanard of Hotel"
Husband booked an overnight stay here as we were dining in the Tom Kitchin restaurant as an anniversary gift from our sons and daughter-in-law. My husband had originally booked a standard double room but just a couple of days before our stay, he received an email from the hotel asking if we wanted to up-grade our room for an extra £12.00. We decided that we would take up the offer as it was only an extra £12.00 and thought that we would be getting a really nice up-graded room. Was so disappointed in our up-graded room. Was really small but clean. Bathroom was small but clean also. Room needed some TLC. Would like to have seen a set of drawers in the room to put our clothes in rather than a large bookcase type of unit which housed the tv. or a small shelf in the wardrobe. Can't believe I actually paid £181.00 for an overnight with Continental breakfast - extra if you wanted a full Scottish breakfast! Wouldn't like to have seen what the standard double room was like. Don't think I'll be making a return visit any time soon.
Malmaison littery means bad house. Well they got the name correct as it is a bad hotel...... Arrived at 2pm and rooms were not ready until 5pm. Tried to get a drink in the bar and that took 45 minutes. Under staffed and rude. Front desk clerks were shot tempered and rude. Food and drink prices were high and service almost none existent. Only good service in hotel was maid service. Shame. Nice looking hotel but not recommended.
"Feeling a little short changed..."
I can't help but feel a little short changed by my recent visit to Malmaison. I have stayed on more than one occasion at the Hotel Du Vin in the old town (who are part of the same hotel group) and expected the same level of standard when I booked my stay at this hotel. First impressions were good. I booked a standard room as we were only staying for one night and breakfast was included within the room rate. The room itself was freshly decorated and I liked the urban feel to it. There was no view from the room which was a little disappointing (we overlooked a brick wall and what I presume was the extractor for the kitchen) and there was very limited natural light. The bathroom was also really quite tired, but it was clean and the toiletries provided were great. My biggest surprise was that there was no climate control. Unfortunately, we did not realise this until we went to bed and the room was stifling hot with no meaningful solution to cool it down – we found a noisy fan in the wardrobe, but this did little to assist. While I appreciate that the weather was unusually warm outside, climate control is something I would make use of even if the weather was cool. Moreover, for the price charged and the hotel’s star rating, I would expect climate control as standard. I understand that the hotel recently underwent a £5m renovation, so it seems a strange oversight that the rooms weren’t upgraded to include this. As it was a nice day we chose to have some drinks in the bar and sit outside, however, the service was very slow. We did receive apologies from the staff and I really did feel for them, particularly the young sever who looked exhausted! While I understand there was a shortage of staff, there was clear lack of awareness of the customer from a management point of view. For example, having to wait until the bar maid had finished making cocktails before the server was allowed to bring bottles of wine to our table. It was just poorly co-ordinated. Due to the issues we experienced, we were given a discount from our bill and this was much appreciated; though I can’t help but think that a lot of oversights could have been prevented! Breakfast was the highlight of our stay, the restaurant is beautifully decorated and the choices for both continental and cooked breakfast are fantastic. The staff in the restaurant were very attentive, the food was delicious and I really couldn’t fault it. Despite this, I was very frustrated that this was the only time during our stay where I felt we were getting value for money. Overall, I think that Malmaison need to up their game to compete with other luxury hotels and serviced apartments in the city. Sadly, I wouldn’t rush back because I know I could get better value elsewhere.
"Not up to scratch"
Just stayed 2 nights here as part of the Rolls Royce Enthusiasts Club and they really have a lot of mileage to go in terms of service. For example, the hot breakfast today was 25 minutes late, for evenings meals we were squeezed into 2 small non descript conference rooms with no air con, general service is generally lacking, chaos on arrival I.e. no portering, first nights meal included tough chicken and no green veg, and small rooms are generally small and stuffy. Avoid if you want value for money.
"Nicely updated. "
Here with a group. Great location, newly updated rooms, good staff. Horrible food, poor service in bar, no air conditioning and poor ventilation. No one to help with bags and you cannot pull a car up to the door so it is a long haul from car to front desk. Despite all this it was a very nice stay once we got to our rooms. If you visit during cold weather would be a very nice hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM