of TripAdvisor Travelers recommend this hotel
"A very special Experience "
I would like to thank The Grill for a truly outstanding experience. The dishes are old tine classics and really delicious. The service impeccable and the ambience the place you can lay back from the daylight hazel.
"Old World Hospitality Still Exist"
Arriving on Saturday, late into the hot tropical night, I was quite surprised that as soon as I got to the front desk I was giving a hot cup of Olong Tea. The lobby is stunning, woodwork, marble gold trimming and chandeliers. The staff were dress head to toe in uniform, they even had on white gloves.The staff were very friendly, accommodating and professional, most importantly the diversity of the staff made me feel at ease being that this was my first time in China. My bags were taken to my room, the staff that checked me in gave me a tour as well. This also made me feel welcomed and at ease, now I knew the layout of the hotel and all it amenities ( Lap pool, large gym, stores, restaraunts
The Mandarin is a Hong Kong landmark and for good reason. I stayed overnight twice, one week apart, with a king sized bed on a high floor both times. The room was spacious and comfortable, with ample outlets and workspace, a small sitting area, a beautiful bathroom and luxury amenities. The shower and WC were excellent. I did not have much of a view, but I wasn't looking for one. The hotel itself is close to most areas that one would want to visit, including the main shopping area and Lan Kwai Fong. There is some shopping at the hotel and a fairly small gift shop. I had the buffet breakfast at the hotel twice, and it was out of this world -- dim sum specialties, fresh smoothies, fresh fruit, and what I would term European or North American breakfast items as well. Finally, the hotel staff were helpful and responsive, and were able to provide directions and tips for local points of interest and transportation.
"Service beyond Expecations"
This hotel was nothing short of amazing. From the time I started my reservation process to check out, service was impeccable and infallibly courteous. Every email I sent prior to my arrival was answered promptly; every obstacle I encountered was handled by the hotel staff with complete ease. We arrived late due to flight cancellation - emailed the staff and they replied immediately. Luggage was lost by airline - Mandarin Oriental took the information and ran with it.. our luggage miraculously arrived in our room the next morning. We did NOTHING to help in this process! The room was spacious, clean, and bedding was so comfortable. The bathroom was also impressive with a unique set up, and the water pressure was wonderfully strong. I cannot find fault with any of the service at this hotel. The restaurant staff was attentive at the breakfast buffet, housekeeping responded within 5 minutes to all requests we had, and the front desk personnel was knowledgeable and professional. The hotel location is also great - directly across from Central MTR. Although this hotel is old, it is well kept up, and the interior decor does not show signs of wear and tear or aging. Excellent property with an even better staff!
My wife and I cannot thank the wonderful management and staff at the hotel for how we were treated on the first leg of our honeymoon. We stayed here four nights. From the pick up at the airport through to us leaving four nights later, the whole experience was nothing short of fantastic! We were met literally as we walked off the plane at the airport, and were then taken on a buggy through passport control, bag collection (we never touched our bags - all done for us!) and then straight to the limousine to take us to the hotel. Upon arrival, we were welcomed by a very charming man, who escorted us into the hotel. Staff were waiting to take us straight to our room. It was clear it wasn't the room we had booked. We had been upgraded to a suite with a harbour view, which was excellent. And then in the lounge area, a complimentary bottle of champagne with a "Happy Honeymoon" cake. The staff at the hotel were quite simply fantastic. Everywhere we went around the hotel, the staff treated us with the utmost of courtesy and mostly remembered our names. A little touch I know, but a big impact! From the restaurant staff to the staff in the buffet breakfast, to the bar staff, everyone was perfect. We cannot thank the hotel management and staff enough for giving us such fond memories of our honeymoon and of the hotel and the people of Hong Kong. If you are travelling to HK, pick the Oriental as your choice of accommodation, you won't regret it!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM