of TripAdvisor Travelers recommend this hotel
"very very interesting and Charming"
The details and the service made the big difference everything worked with total attention, care and caring i should recommend this hotel and the people of the breakfast restaurant that worked a lot for us
The hotel is currently undergoing a renovation but it's still a fantastic place to visit. The bar is great, Heston blumentals is fantastic and the rooms are stunning. Rooms come with everything you need. Breakfast is so worth the money. Stay here and you won't want to stay anywhere else ever again.
The staff were extremely friendly and helpful - the 3 rooms were adjoining as requested and the experience a complete delight. The ambience is one of total luxury with fine marble and stylish decoration as you move through the hotel from reception. Although the hotel is in the process of being refurbished we all were thrilled by our stay and would love to stay there again especially on completion. Thank you for your hospitality.
"Good standard but missing some MO touches"
I visited in April just for one night and overall had a pleasant stay. The room was lovely and generally at the expected standard from MO but there were a few minor touches that didn't quite meet my expectations. I found the room perhaps not as technologically up to date as I've experienced in other MO properties, many of which have a panel by the bed to control the lighting, curtains, blinds etc. Not a major issue, but I think perhaps due to the more classic design of the hotel. The lack of tea and coffee making facilities in the rooms was unexpected and rather strange though, although they did provide a lovely bottled apple juice which was replenished in the evening, I've never not seen coffee and tea in room facilities provided in their other properties. Also, I noticed that the bathroom wasn't cleaned properly and when I returned in the evening and went to take a shower, I noticed a long black hair on the floor which clearly wasn't mine as I have very short red hair. This was disappointing I enjoyed the afternoon tea shortly after I arrived and the service was lovely and the food plentiful and well presented and explained and the staff were very helpful in replenishing as required. Both the savouries and sweets were lovely but perhaps the savoury items were a bit basic compared to other MO afternoon teas I have experienced, particularly when compared with the sandwiches in MO Bangkok, where there is clearly a lot of time and attention spent in making them very unique. The taste was good however and I liked the fact that I could change my tea choice throughout the meal and I didn't feel rushed at any time I also enjoyed drinks in the Mandarin Bar with a friend during the evening and the service was excellent. Unfortunately I didn't have time for breakfast before I left due to an early flight but hopefully I can try this next time I would also like to mention the concierge who were very helpful in assisting me in arranging a courier as I needed to send a package home urgently and they arranged this for me very quickly and at an excellent price I would definitely consider staying here again in the future but I'm not sure if it would automatically be my first choice. It's a lovely hotel, I just wasn't blown away as I have been in other Mandarin properties and given the location and the fact that this is one of the group's flagship properties, I was definitely expecting the wow factor
I have stayed and visit this hotel on a regular basis. I love the view and the service that is offered by this hotel. You will not be disappointed from the entrance to the tea room, spa and room. Cannot fault this in anyway.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM