The hotel and staff are great. I had no time to check out the pool and other outdoor areas as my stay was only for one night. Check in was very smooth, when I arrived my room was not ready yet (before check in time) but within 30 minutes upon check in they called me to let me know the room was ready. Room was very spacious and had an amazing view. Turn down service was great and efficient. We had dinner at the hotel restaurant La Mar which was very good too. Last but not least, staff is great - especially Andrea at the bar. Small notes: the hotel self is a bit dated (or at least it feels like that) and I did find it very strange that you have to pay for internet (on the other hand, most hotels in Miami have a resort fee which includes free use of internet - the Mandarin does not and I actually appreciate this better.
"Luxury hotel but could use some improvements"
Very good overall experience in a chic/modern/asian style. Clean and comfortable rooms, very good linens, mattress and pillows, although the bath ammenities could be a lot better - very simple and ordinary in my opinion, looking like cheap stuff. They should consider changing them into a luxury high-end cosmetic brand that could keep up with all the rest. Another MAJOR negative point is the lack of free Wi-Fi Internet conection in all the property. Ridiculously, not even in the lobby one can get free Wi-Fi! In 2017! Attentive staff, competent service, excellent breakfast, good gym and, well, it’s a MO... worth the stay.
Beautiful hotel with a great infinity pool. This hotel has a lot to offer in excellent food and entertainment, scenery and amazing staff. We thoroughly enjoyed our stay and will be staying again really soon. Indeed a 5 star hotel.
"My Stay for Business was excellent."
For the moment you arrive till departure it's an overall pleasure staying at the Mandarin Oriental, Miami. The valet guys handles you very well and the staff is very efficient and professional. My stay was nothing short of being excellent.
"Great Business hotel"
Stayed 3 nights for the annual Cargofacts Conference. Good level of service and amenities. Lobby bar service was great. Spacious and comfortable room. Would stay again. It’s a bit out of the main area but free bus takes you to other areas.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM