"Favorite Place on Earth"
One of my favorite luxury hotels. The pool, the views, rooms, people, food, attentions, SPA, restaurants, everything are perfect for me. The location is difficult now a day because of the growing of the Brickell area, and if you just like to go to the beach (like south beach) forget it. I like a lot because have many friends who lives in the island, but not is good enough for everybody. Mandarín Oriental Hotels are like my second home.
"Good Hotel, Good Location"
Overall this is a good hotel, located in a nice area within easy walking distance to Miami CBD and surrounds. The staff are helpful and the decore is quality and modern. All facilities are available including a pool, private sand beach on the bay. There is also a really good restaurant which offers outdoor dining as well. Our rooms (2) had great water and city views which was spectacular at night.
"Not managed like a real Mandarin Oriental - AVOID unless you have to stay here"
For those who know the MO group from their amazing hotels in Asia, this is NOT it. This is a substandard, poorly managed hotel - think quality of a Radisson level - not a luxury hotel. The first way this is known is on the drive up to the hotel - imagine pulling up to the valet and watching the attendants just..stand there. Not moving while your car is waiting to pull in because one is wrist-deep finger-in-nose and other is scratching his nether bits while they're chatting. Oh, a guest pulling in - pay no attention.. Then, the check in. The lovely Rachelle couldn't find our reservation, then insisted it must have just been booked that day, then found it, then didn't find that it was for two rooms not one, then told us the highlights of the package we were on but not the details (exactly how did the free wifi work when there was a charge on it' and what did the free breakfast include'). Once situated in our room when we called down to ask no one at the front desk would pick up the phone. Do not bother use the pool or the beach. If you really want to be assured to have a great pool experience and you're stuck here book a day pass to the Biltmore over in Coral Gables. The pool is little more than a round plunge-pool overloaded with customers and the beach is a patch of dirty sand. Even better, when you try to get a chair you're told there is nothing available - and no mention of the mysterious wait list - while you can see chairs just sitting there empty but for trash. Special shout out to Raoul at the pool and Jorge at the beach who are either super lazy or super dumb but both were just useless in helping people find chairs. I have time-stamped photos of chairs that sat unattended and uncleaned over the course of 3 hours. Yup, 3 hours Housekeeping' Some days they came, occasionally they didn't. Turn down service sometimes. They took one of our robes away randomly and never replaced it. Ditto with shampoo. The hands down worst person to deal with is Dieter Xiao at the pool restaurant, followed up closely by the spa manager Kristin. I had booked a Spa Day (not cheap friends), that included lunch by the pool. Now what do you think that means' Lunch at a table near the spa' overlooking the pool' How about being told that you were lucky they were going to "accommodate" you with a seat at the bar (while you're in your robe) stuck in between two groups of people drinking not even facing the pool. Sound like your luxury spa day 'lunch by the pool" - yet this was how it was positioned to me by dumb-Dieter Xiao. Oh and on check out - check your bill - ours included hundreds of dollars of charges that shouldn't have been there. And Robert Lowe - don't bother to respond. I tried to call your office 3 x while we there and was sent to your assistant's voicemail line and never got a response. Although I spoke to Sebastian Irgang the mentioned "do you want a credit" somehow never appeared. @Hong Kong - you need to either dump this property or clean house and bring in a new management team top to bottom.
"Lovely staff and great location"
It makes a difference with the staff are so friendly in a hotel and everyone we met stopped and talked to us to check we were enjoying our stay. The Mandarin Oriental is a perfect location if you want to be near amenities for entertainment shopping and restaurants.
"Amazing Hotel - great view"
From all hotels in Miami this hotel has by far from most of their rooms the best view. Downtown is close by - you don't need a cab you can walk. Breakfast in the house is very expensive but worth it- for those who don't want to spend that much there are plenty of restaurants close to the hotel. Pool area is very nice but even nice the little space they have at the water front. absolutely stunning!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM