Great place to stay in Cebu.Comment of L. Alan , Australia the 2016-09-07
"Good hotel but beware of pre-authorisation charge"
This is a very nice hotel except for the way my credit card authorisation was handled. Instead of being a pre-authorisation of 5000 pesos, the hotel actually charged the amount to my credit card, which showed immediately on my online statement. The front desk and duty manager refused to accept the charge had been debited, despite being shown the evidence of my account online. No amount of persuasion, and some heated exchanges, could convince them otherwise as they attempted to then charge me for the room and dinner. I walked out, refusing to authorise the second additional and totally unwarranted charge. The management needs to ensure their check-in staff do not charge pre-authorisation (as does every other hotel in which I stay) but hold it until departure. Quite amazing that a good hotel can be so unprofessional in this regard.
"Idyllic and Romantic"
Marco Polo may be situated far from the city's center, but it exudes charm and elegance that made my cousin's wedding, superbly wonderful, and a trove of special memories. The staff were dedicated and professional that they attended to the fine details, coordinating with them was stress free. The course was sumptuous, a gastronomic delight and with hefty serving even if its fine dining. Truly, a dream reception that i definitely recommend.
This is the hotel I like best in Cebu. It is far enough from the city to be quiet. It offers the amenities I always look for: free wifi that works and swimming pool. It also has free parking and a restaurant which offers free breakfast choice if booked with hotel. The rooms give a view of either the mountains at the back or the harbor at the front. It is situated up in the mountains so it can be seen from the bridge and it offers view of the city from its windows.
"Marco Polo Plaza Experience"
The Hotel is well maintained. Hotel Staff are all friendly and accommodating. Dining experience at Cafe Marco is really nice. My September visit was made special because of their fruit basket and personalized greeting card plus fresh flowers.
"Bathroom makes it messy"
The glass divider from the shower and toilet is too short that when you take a shower you would stay close to the wall so that you won't splash water by the toilet flooring but still even I did as such, water goes out to the whole bathroom. So messy 👎🏽👎🏽. The bedroom 👍👍👍
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM