MARDAN PALACE

After seeing this hotel on the Simon Reeve tv programme and as we were staying in Turkey for 4 weeks we decided to visit this hotel for a couple of nights. When we arrived we were amazed by the décor in the lobby and bar area. We went with a couple of friends and had 2 rooms facing the pool. The rooms were clean and had everything we expected, good towels and toiletries. The a la carte restaurants were not open presumably because they did not have enough guests. There was plenty of choice of sun beds including the ones on the beach. We enjoyed the food in the buffet restaurant and found there was plenty of choice. We also ate at the beach restaurant. We did have an enjoyable gondola ride. We found the majority of staff efficient and friendly although most did not speak very much English but we managed with our little Turkish. One member of staff was particularly helpful Doina on Customer Relations. Our friends used the free facilities in the spa and were impressed with them. All in all we had a great stay. The main issue we had was the lack of mattresses on the sunbeds, but you could have as many towels as you wanted.

I am so glad that I have been in this hotel last year.Its so beautiful but its shame that service are facilities were bad. They told us the hotel is in problems,bankrot, but anyway we had beautiful time.No crowd,no too much russian ppl,very nice quiet atmosphere. Rooms are the best I ever been or seen.Modern ottoman style😍 It is not soo bad as they write.Food could be better,but ok.Pool area amazing,beach too far but ok,the mall with jacuzi😍 and bar.It was real vacation,quiet,no crowd. We been in september last year.

I would not even give this place 3 stars. The food is terrible. Recycled from breakfast lunch and dinner. Only the main pool is open, all other a la cartes and facilities are closed. Minimum staff, altgought they try their best, its just not enough. Aircon is useless, beach and lounger are dirty and broken and the sea is also dirty in this area. The hotel has a grand appearance but its a facade. Not worth the money you pay. Its better to go to the other hotels in the area. Its bery clear that they just dont have the money to run it.

Bad services and facilities in a huge hotel suppose to provide excellent service . Despite informing languages were delayed by one hour. Difficult to communicate with staff as the air conditioning wasn't cooling and the TV was unclear !!!!

I am glad I didnt pay any attention to the negative reviews here! I have just returned from the Mardan Palace last night. I can compare to my previous stays in the 5* Limak Atlantic and IC Santai hotels. This is a beautiful hotel, very impressive tiling and architectural work on a huge scale. i stayed in a superior room and it was excellent, staff at all levels were friendly and helpful, food was good, I never got fed up with the food in the large A/I restaurant, and the last two nights we ate at the excellent La Brasserie and Turkish Beshitkas restaurant, both excellent. It is true that some parts of the hotel are closed, the only reason it doesnt get the full five rating, but what is on offer in now way detracts from having a great time here, the pool area is fantastic (biggest Ive ever seen) and their private beach , and Scorpion pier area are fantastic, the best Ive seen for any hotel. The gondolas are working, the fountains work, the kids clubs were happening, the night entertainment was good quality, It was as good a holiday as I have ever had in Turkey