of TripAdvisor Travelers recommend this hotel
"Hyde lane aartment in london"
Dont come near by at all. The manager alex ignor from the costomer. We hired an apartment on 2101 november .the lock door not working. He dose not comint to fix it . He will charge you on damege that you did not don. He is not a nice person at all.
"Still our favorite hotel in London"
This is our favorite hotel in London. The location is perfect, with two underground stops nearby, the Hop on hop off bus just outside and Selfridges, Primmark plus Marks and Spencer around the corner. The hotel is elegant and discreet. As I recall, the staff has always greeted us by name. You don't stand at counter to check in, you sit across a desk with a front office staff person. The rooms have huge marble baths with intelligent toilets with heated seats! Unlike some other British hotels, they provide washcloths! That might sound minor until you stay at one that doesn't understand Americans want them. The building is historic, yet they gave incredibly well sealed windows to keep the noise out. The beds are those great, comfortable beds you expect at a Marriott. The staff does turndowns and makes up the room each day. The newspaper is on your door each morning. Certain room categories and Marriott Rewards levels include access to the Executive Lounge, which is a major benefit. They put out a great breakfast spread plus wine, beer and appetizers at night. Are there drawbacks' It's not s huge hotel, so it's often fully booked. If you arrive about 8:00 or 9:00 AM, they will probably not have a room ready, because checkout is at noon. It's important to understand the current guest owns the room until that time. Over the years we gave gotten used to the idea we will get into the room between 2:00 and 3:00 PM. Fortunately, they let us hang out in the Executive Lounge, but this may be related to our Marriott Rewards status. We really like this hotel. We keep coming back.
"Bad experience. Accessible room .what it means"
I am a frequent guest to the hotel. The rooms if you are lucky to get one of the newly renovated ones are excellent especially the bathroom . The rooms are still small but you can't beat the location. This time I have been given a room which they call accessible room which turned out to be a room designed for the handicapped. I went downstairs to change the room and I was told that it is within their legal right to give you a room including an accessible room as they cannot guarantee a room to your liking. I was shocked as I never new the meaning of accessible room which is fine for the purpose it was built for but not what I am used to or what I am paying pounds 450 + for. I am not coming to that hotel again
"Superb customer service"
Wonderful hotel in a prime location right around the corner from the famed Oxford Street and across the street from Hyde Park. From the moment you arrive the service is warm, welcoming and professional. Rooms are well-appointed with all the expected amenities to make you feel pampered. Hotel staff are courteous, helpful and treat you as though a guest in their home - they take pride in their hotel. The only drawback is the hotel restaurant - service is slow and "forgetful".
This is one of the best properties we have ever stayed in. The staff was top notch. The room and view was fantastic. I know this is a little strange, but the toilet in the bathroom was awesome with a heated toilet seat. The rest of the bathroom was also well done. The location is great, right on the northeast corner of Hyde Park. If I did have one complaint it would be the sheets on the bed and the pillows.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM