of TripAdvisor Travelers recommend this hotel
I stayed at the Melbourne Marriott for a month while in Australia for work. Their staff was extremely attentive, kind, and professional. My fiance visited me for the last week during my stay, and Anthony surprised us and upgraded us to a suite while she stayed with me. Min was extremely attentive in the Executive Lounge and noticed I enjoyed cream cheese on my bagels in the morning- So she ordered extra cream cheese since they ran out during my stay and would bring it to me before I had to ask her for it. The men at the front door greeted me by name when I walked in every evening, and gave great restaurant recommendations. The hotel property itself could maybe use an update, however the quality of service from the staff overshadowed any grievances I had. Would definitely recommend this hotel to anyone staying in Melbourne!
"Quite literally the single-best hotel stay of my life."
I stayed at the Melbourne Marriott last month, and my visit was, quite literally, the single-best hotel stay of my life. The team is extraordinary. Like at a Ritz Carlton, they have an almost clairvoyant ability to spot what you're looking for before you even notice it yourself. And moreover, their warm, cheerful attitudes brighten every moment -- day or night. I don't think I've ever been better looked after, or better treated. And everyone learned my name. I also greatly appreciate all the small touches that make the place even more fun and welcoming (e.g., the "children's check-in"). Special thanks [roughly in the order that I met them] go to Danielle, JC, Daisy, Fiona, Luke, Colin, Grace, Lydia, Daniel, Anthony, Lesley, and -- especially -- Min, whose cheer, lounge stewardship, and origami menagerie made my year. And Laurent (the manager) is simply the best. It is clear to me that much of the team's energy and brilliance derives from the tone he sets. He greeted me the moment I arrived, and I instantaneously felt that something was special both about him and about the environment he's created. He checked in with me repeatedly over the course of my stay, and I could barely express how honored and overjoyed I was to be staying at such an amazing place.
"Not the best option probably"
A regular Marriott hotel, a bit old in style. The rooms are clean but the air con is noisy. The lounge is small and coffee are terrible. Staff are nice though. I have to walk 10mins to the closest tram station, as I need to cross the river for work. The location is not ideal nor too bad. It didn't do anything wrong particularly, but If I would stay in it again, is because I am collecting Marriott points and my company is paying the bill.
"Five Star all the way..."
Our stay was wonderful as expected of the Marriott hotels. The staff were exceptional- polite, friendly , professional and just wanting to help. The room was spacious , modern and clean - upon hearing that it was our anniversary we were upgraded. The location wasn't too bad - the free city tram is a short walk away, with Bourke St mall about 10 mins walk. China town is around the corner with access to fantastic shopping centres. Great selection of restaurants around if you want to venture out but otherwise the food at the hotel is amazing.
"An absolute delight"
A lovely hotel to stay in. We were upgraded to a suite on arrival for just a few dollars more. The facilities were so clean. The room was wonderful. Huge and very comfy. The pool and spa were great. In a great location, right in the cbd! Highly recommend. All the staff were very polite and lovely too.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM