MARRIOTT MOSCOW GRAND HOTEL

The hotel is located about two kms from the red square. You can easily walk to the square and can enjoy the experience amidst all the bustle. On your walk there are plenty of restaurants and high/mid end shopping options to choose. Try not to take a taxi since the road is almost always busy or jammed. The hotel is conveniently located but if you want to be just a furlong away from the the red square and the kremlin it is better to book at the four seasons or Ritz Carlton. The hotel is nothing fancy. It is neat. The rooms are a bit tiered, especially the bathroom. The single beds are big and two average built people can easily sleep on one. No frills in the room very basic, no branding on toiletries, pens, bags.Seemed that they saved a lot of cost! Food is good. Overall ok and since we wanted to be close to the red square it solved the objective. But Now that I know of other options which are closer, I will opt for those on my next trip.

I paid for the hotel via expedia. I didnt check the bill when I was checking out. A month later I got my AmEx statement and saw another charge for $1,200 by Mariott. I called, no service or billing department were open (Saturday). I emailed. 3-4 days later I got an email. Then 2 weeks later I got the refund but for $240 less than they charged me for... Shocked. Nice hotel but Id never stay there again. I understand and accept mistakes. But it is more important how they handle it. Handling is very poor. And Im in emails with the GM, not just the front desk. There are more nice hotels in Moscow now.

When we checked in, there were two receptionists with each one serving a customer. However each one spent on more than 10 minutes on their cases and kept us waiting. A male receptionist told the family before us the manager would come to help them. I asked "could you check us while waiting". He said no. So we waited another 5 minutes for the manager to show up doing nothing (he, the family and us). Couldn't the experience be better' Despite this, the hotel lives up to the standards of Marriott and we do not have any complaint.

Beautiful decoration in common areas. Room quiet spacious, very clean and comfortable. The bed was a plus! Staff is very friendly, concierge helped us to make a great restaurant reservation, to which we received a negative without help.

I love this hotel! It has a great spa and salon, where I get my hair styled while in Moscow. I feel very safe while staying here, as the hotel has very good security. The staff is very kind and helpful and speaks very good English. The are many stores close by, including a grocery store. Room Service is great! Looking forward to my next stay in July!