of TripAdvisor Travelers recommend this hotel
"Romantic venue and hotel"
My son and fiancé had their pre wedding fun on the roof enjoying music and cocktails.Staff super to all of us as was the wedding in your hotel the next day with impeccable service,cleanliness and hospitality.
"RUINED OUR HONEYMOON!!!"
My husband and I were simply looking for a quiet, pleasant place to unwind and enjoy our honeymoon together. We chose this particular hotel because of its seemingly upscale qualities and private in-room jacuzzi, or, japanese soaking tub (this was possibly the primary reason we decided on the Mayfair). So, fast forward. We arrive, and are given a room with no soaking tub (which we had already paid extra for). No problem, we go back down and kindly ask for our proper placement. We are given a room with a tub and call to get it set up, which takes apparently between 45 and 90 minutes (to fill and heat). Two hours later after we've unpacked and settled in, the tub is sputtering, still freezing cold and half-full. We call maintenance again, to be told it is broken. We switch rooms...AGAIN. Room number 3. The tub is set up...90 minutes pass, the tub is now scalding hot (and yes, it's supposed to be hot, but I should not be boiled alive). Mind you, there is no way to self-adjust the temperature, you must call maintenance...brilliant. So we called maintenance, a total of 5 different times until we finally gave up. These tubs apparently only have two temperatures; either the same temperature as the tap from the sink or a roaring boil that would be suitable for cooking lobster. So in essence we were probably only able to use the tub twice in the short window of opportunity you have between frigid cold and hellish heat. Not to ramble on about the hot tubs, but this is a unique amenity and a big selling point for many customers to the hotel. If you're going to offer it, you should probably make sure they function properly. After wasting our entire first night settling in, repacking, settling in again, repacking, settling in AGAIN (on top of having maintenance in and out of our room multiple times to fix a seemingly simple problem), we order food from a restaurant nearby. We get a call from the front desk with a rude "You order food'" Yes. "You coming to get it'" Yes. This woman, Sugey, later gave me plenty of other rude remarks. I'll elaborate more on her later. Later this evening, after an entire 30 minutes of having a room to ourselves, we get a knock on the door from room service insisting we ordered a salad. After telling him we did not, we received a call from the restaurant in the hotel once again insisting we had ordered a salad. "Are you sure' Are you sure' Are you sure'" Yes, I'm quite sure. After an uncomfortable night of light sleep being able to hear all sorts of banging, door slamming and creaking through the paper-thin walls, we are startled awake by some sort of construction or loud banging on the floor above us, which continued throughout the day. I go down to ask about an extra night free or at least some sort of compensation for our miserable experience the first night. We're just here for 2 days trying to enjoy our honeymoon, after all. Sugey again. I ask to speak to the manager, she claims she is the manager. After a full explanation I am offered a free continental breakfast (oh yeah, and more on this abomination later). Dissatisfied with my treatment, my husband comes down, things get a little more serious. All of the sudden Sugey says WE BETTER SPEAK TO HER MANAGER, after lying and claiming she was the manager. We're told to wait 10 minutes as he's in a meeting. After 20 minutes we get a call to come down. After some conversation we're told we cannot be given an extra night but our rate for the nights we are staying can be discounted $50 per night. While not completely satisfied (and also sick of wasting enough time already), we settled. Another day goes by, of course having maintenance come fix the hot tub temperature a few more times. We gave up asking whether it would stay at the right temperature this time, they'll tell you whatever you want to hear. Around 4pm that evening I call front desk to ask what time the pool was open until and told around 7:30. My husband is on a medication which makes him extremely sensitive to the sun, so we wanted to go towards the end of the day to avoid the sunniest hours. We go up at 5:50 expecting plenty of time. What happens' We're turned away because all of the sudden, unbeknownst to the front service staff there is a private event and the pool closes at 6. Disappointed and upset we go back to our room, what else could go wrong' Oh, now our room keys have deactivated. So we go downstairs, get that fixed, go back up. The single redeeming quality of this place is their Spartico restaurant downstairs, despite the salad incident the prior evening. The prices are reasonable, the food is fresh and delicious (at least for lunch/dinner), and the staff is pleasant and friendly. Fast forward, check out day. We redeem our continental breakfast. We have had better continental breakfasts FOR FREE at cheap-o hotels and motels a fraction of the price of what this place cost (and it's not even free!). The breads were stale, the yogurt was expired May 4th, and this was may 24th. After losing our appetite, we run for the room eager to grab our belongings and GET OUT. We get to the front desk and are told "oh, you're checking out early' We have here that you're staying another night." No, we were never staying another night. So we're given the receipt, the rooms are charged at the original rate. Here we go....again. We tell her what the manager told us, and she calls him out to us. He then proceeds to twist around what he had promised us and act as though we agreed upon an extra night for a discounted $50. This was not a misunderstanding. We had two sets of ears, both my husband and I were there and heard exactly what he had said. After insisting this was not the case he tells his employee "whatever fine give them $50" and walks away ending the conversation. This was $50 off the entire bill, not what he had promised us. Fed up, we just wanted to leave. As the staff member was printing the receipt the manager reemerges coincidentally when the transaction is complete and takes a seat avoiding eye contact. As we look over the new receipt, realizing it was still not the deal he promised us my husband glances over at him looking for a name tag (there wasn't one, but it sure wasn't hard to get his information), and is met with a somewhat condescending, "Can I help you with anything'" Good. Bye. All in all the hotel is visually pleasant. It is a very nice looking hotel. For the price range, you can do a lot better and have a much more pleasant experience. The staff is incompetent and unprofessional. We came here to relax, unwind and enjoy our honeymoon. And were met with obstacles every step of the way. Their attempt to right what I can only sum up as them ruining my honeymoon, was $50 and a cheap, rotten continental breakfast.
"All you need to know"
Pros: The location has great walk-ability to shops, restaurants, bars and nightlife. If you want to hit the beaches, Matheson Hammock Park or Crandon Park are about 15 mins away and more family friendly then South Beach The rooms are large and ours had a 2-person hot tub on the balcony, making it great for a couple’s retreat. The bed is super comfortable. We found all of the staff we interacted with friendly. There are no ice machines, you have to call and they will bring you ice. At first I thought this was irksome, but they were so quick that I found it convenient. The hotel has an oasis feel with the open-air courtyard and fountains and seems ideal for semi-formal events. While we there they hosted a prom and a wedding. Cons: The hotel is posh and has lot of pluses, but there are a few detractors that keep it out of the 5-star category. They stock the minifridge, so it is pretty much unusable and ours never seemed to get cold. Being an older hotel, the room had a little bit of old hotel smell to it. The single front desk person seemed understaffed and had a hard time answering the phones and dealing with the walkup guests at the same time. We opted for the hot tub setup, an additional 30 dollars. I called the day before our stay, sent in a copy of my credit card, license and the CC authorization form; however, when we arrived the hot tub was not setup. When I went downstairs to notify the front desk, she had all the paperwork right there. They sent some one up to setup the tub, but since it takes several hours to heat up it was not usable the first night. Notes: The hotel can be great for events and nightlife, but that also means that some of the sounds of revelry my bleed in to your room. We found that the white noise of the A/C and courtyard fountains did seem to cancel out quite a bit of that, and had no trouble sleeping. If you decide to use the balcony hot tub, be sure to call ahead to get the paperwork done… then call them up the day of your stay to make sure they actually get it setup before you get there. The breakfast buffet was nice and fresh. It was good, but I’m not sure if it was 21 dollars good. If you have the option to have it included in your room rate for a couple bucks more, I’d take it. If you are not from area, take a drive down Main Hwy or Bayshore Dr. as they really are very pretty. I also wouldn’t venture to far West on Grand Ave after dark.
I am a newlywed and this hotel was great to celebrate with my wife and myself. I searched online for hotel in Miami FL with hottubs/ jacuzzi and found this gem. Greatest decision I made for our honeymoon, my wife was in absolute awe the whole time. The suite we got was $400 for one night but if you have the money to spend or a reason to celebrate I definitely suggest here.
Very good hotel with lots of amenities. Excellent breakfast. Restaurant food for other meals was good but a little on the pricey side. Only con was that the street noise is very noticeable in the room.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM