MELIA CALA D'OR BOUTIQUE HOTEL

We had a great holiday. The hotel is very clean and all staff were extremely helpful We stayed in the grand suite which was spacious and in a good location. The hotel is well placed for the beach and the town center.

Nice hotel with nice pool area, but with too few sun beds ! The staff is friendly, but seems a bit stressed. We had booked a Junior suite and were first presented to a room with a very narrow balcony just in front of a big tree. We were then placed in a Junior suite, where the smell in the bathroom every morning were disgusting! They tried to solve the problem without success !

We have not been back to Majorca for 30 years, and the short flight from UK appealed. We felt good immediately we arrived, the check in was handled well by Theresa, and we were shown to a nice room, a junior suite which had plenty of room and was in a nice quiet position. All in all the hotel was very peaceful, maybe a bit quiet for some but perfect for us. The pool was very pleasant, never crowded, it was easy to find a nice secluded sunbed. We stayed all inclusive and all the meals were very good quality. Special thanks to Juan, Ahmed, Carlos and Ania who looked after us well We intend to return here next year.

This hotel describes itself as dawn in a peaceful garden. It is in fact a vibrant and lush garden with bougainvillea tumbling over the pergolas and deep green foliage providing coolness and shade. Beautifully kept lawns run beside the little paths that lead among the accommodation buildings. The buildings are immaculate inside and out, the white walls and gentle arches giving a Spanish feel. As I write, I am tempted to give this hotel no stars, just to stop other people from wanting to go there and to keep it for ourselves! But I cannot do that and make no apology for this lengthy review! We travelled as a very mixed party. My Father is a nonagenarian, we have a 16 year old daughter and she brought along her 17 year old friend. I was frankly dreading a break where I could see myself as referee between the different age extremes and my grumpy husband who doesn’t like flying abroad. How could we possibly find a holiday to accommodate the needs and wishes of all of us' The answer lay with this hotel and its truly lovely band of staff who were so professional and yet so warm and friendly that from the minute we arrived, tired and stressed – “Welcome! Champagne or ice water to refresh you” the opening greeting from the manager on the front desk - we were won over. I see some reviews suggest that the hotel is not accommodating and I admit that I was disappointed by some of the correspondence when booking. I am disabled and asked for a ground floor room, near our girls and my Father too if possible. The response was that our requests had been noted but could not be promised. I wrote again a week before travelling and received pretty much the same response. In fact, I think this is just the hotel wanting to cover themselves and it perhaps a feature of translation too. There are ample ground floor rooms and really they could have reassured us, but our needs were brilliantly met. We had the ground floor, my Father above us, the girls above him and a lift outside our doors! We had the classic rooms and they were superb. Normally we fight over aircon which is always too cold for me and not enough for my husband. Here the computerised controls gave us perfect control and the system was very ‘green’ too, switching off if you had the patio doors open. There was a well stocked mini-bar and also a thoughtful note which offered to empty the fridge so you could store your own purchases if you preferred. The bathroom like everywhere else was immaculate with a Jacuzzi bath and shower, bidet and toilet and every kind of extra – soaps, shaving kits, lotion etc. A magnifying shaving mirror and hairdryer were also provided. In the bedroom there were plenty of shelves and hanging space in the wardrobe though some might want more hangers (no doubt these would have been provided had we asked). Tea and coffee were provided and lots of glassware too. On the wall was a huge flat screen TV. Twin beds were pushed together dressed in white bed linen. These beds are very firm and just the best for me! My husband prefers something a little softer, but slept well he found the two armchairs extremely comfortable and the patio furniture too. We thought there was going to be a downside for us. We opened the patio doors when we arrived and we were next to the pool bar. Music was playing – pretty loudly for a dawn garden. Not lovers of middle of the road music, it would have been ok in small doses, but this continued all evening and into the next day, despite a request for the volume to be reduced. I emailed reception and asked again if we could have a bit more ‘dawn peace’ or the occasional break from noise. Minutes later the sound was turned down and when the Quality Manager, Barbara, was back on duty, she checked that we were happy. We were – the compromise was perfect. And I should make clear that this was not blaring out and could not be heard when the doors were shut, but we just prefer the peace without music all the time – I am sure others feel differently. The restaurant is cool and white. There are terrace tables for two – four and on one night when we ate in, the restaurant was kind enough to put a larger table outside for us. Mostly we had a round table in the open doorway and it was lovely. The evening menu is a little limited and somewhat fancy perhaps for our taste. The food however was good and the Steak amazing. A changing, more simple, daily menu would probably keep more guests in at night. Again nothing was too much trouble for the staff, with the chef creating special dishes for our vegan guest. This is professional and friendly restaurant service at its very best. Breakfast was just amazing. There was everything! You could have hot food cooked to order, or go with the continental style breakfast with smoked salmon, Spanish Omelette, many different meats and cheese, fruits, yogurts breads and pastries. All types of milk were available and different teas and coffees to suit all. On one side there was a special Mallorquin section with local delicacies such as sobrasada, and elsewhere were many juices to choose from and prosecco if you fancied a bucks fizz. They had the best croissant and pain au chocolat we have ever tasted. There is also a lounge and a terrace where waiters serve drinks and the poolside bar where lunch and afternoon tea are available. Lunch time food was excellent and this was a lovely place to sit – shaded and peaceful. The outside pool is fairly small and very deep, but perfectly adequate for the guests (there is an indoor pool too, but the weather was too glorious to miss). We were often the only ones in the pool and the loungers around the edge are divided with shrubs to afford privacy. There is always a lifeguard who keeps things tidy and provides towels, also preventing loungers from being endlessly reserved by absent guests! The hotel is in a small street just on the edge of town. Five minutes and the first of the restaurants are in sight. Walk a bit further and there are many shops and streets to explore. We had a car which we needed as the harbour is a good 25 minute walk. This was the most relaxing and lovely holiday we can remember. We are saving to return! A real corner of paradise with people who really know how to care for their guests - from the managers to the lovely ladies turning down the beds and leaving chocolates. Perfect! PS. The pool photos on the website are a true likeness, though the our room was much nicer than the photos

Such a lovely hotel. The staff are extremely polite and the level of customer service is second to none. A great choice of dishes for breakfast and being a smaller hotel, no queues for the cooked to order meals. The pool area is especially nice; lots of shade but some good sun spots, too. What we liked was the spacing of the loungers. The poolside is surrounded by a low hedge, which extended into 'booths' for privacy, with each booth having 2 loungers and a table. Perfect! Our room was a Junior Suite on the ground floor, next to the pool. One bedroom with a double bed and a sofa-bed in the lounge (very comfortable) which was ideal for us as sisters-in-law, a full sized fridge, two electric cooking-rings and a microwave (if you really want to self-cater, you probably can). However, within walking distance is an excellent choice of restaurants but try dinner at the hotel; very nice! All in all, probably one of the nicest hotels I've stayed in and has the reputation of being the best in the resort of Cala d'Or. Many thanks to Tony, Barbara and Ahmed (we called him Birdy) and the rest of the staff for their wonderful hospitality. We'll definitely be back.