"Laid back atmosphere w/Great staff! Many have been there for 20 years or more. Really like going to visit old friends."
Rooms are pleasant although mattresses are leaning toward lumpy. Bathrooms are very tight on space. Loved the slippers and safe provided in the room. We stayed in a walk out room facing the ocean. Very easy access to any part of the resort. Norberto, Carlos & Miguel were the activity guys and they were always helpful and happy. The bartenders Hilario and William went out of their way to provide whatever you liked. And many of our old pals were still there working in the restaurant: Lupe, Antonio, Jose, Martin, Oscar, Miguel. Great people. Happy to receive a tip but helpful either way. Spa is an amazing experience. Gloria will make you melt! Palapa and beach seating is generous but bring your bug spray. Pools are showing wear and tear. Hope they are schedule for some upgrades. Dining is all inclusive and loaded with fresh fish selections. Personal chef available throughout the day to make omelets, grill meat or seafood choices fresh. Snack bar is a waste. Everything there is precooked and pulled out of warmers. Yuk. Entertainment is available each evening with good local talent.
Had a great time. Traveled with spouse and two kids. Lots of kids activities. Felt safe in the resort. The food selection was good and had different types of foods for every taste. There are specialty restaurants where one can make a reservation each day.
"Melia enjoyable relaxing get away"
The staff was very good and friendly. They were also helpful and politez. The group in charge of activities did an awesome job. The wait staff at the resturaunts and dining areas was fast and friendly. The Bar tenders did an awesome job and were always polite and friendly. Over all we enjoyed our vacation.
"Good Hotel but most complimentary experiences not available. But if you pay, it is very different"
They advert a lot of complimentary experiences. Be aware that most will not be available. But all the pay ones will be. One may think it is only to attract costumers. Drinks and food are very good and the staff very friendly Beach is good but water is not really nice to swim
"Service is always fantastic...."
....at every Meliã we go to, and this was no exception. However, the beds at this particular location are TERRIBLE. I had back pain every day. The last Meliã we stayed at had fantastic beds. Fortunately, I wasn't too concerned about my back pain because the staff was so great at making us feel welcome and making sure we had a fantastic time. Only other downside is the jetty keeps all the crystal clear water on the Westin's side, so we had to make a short walk to someone else's beach for the water we expected in Cozumel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM