"Nothing to much trouble"
The whole concept of the hotel is intriguing and clever. There is a feel of calm and comfort all over the hotel. All staff are more than ready to help in any way that they can. I have never felt so relaxed and at home in a hotel as here. Definitely worth upgrading to The Level. On a personal level. as a non golf player (and I am sure the glorious golf course must be a highlight for those playing) I enjoyed the view of the golf course from our balcony, but it was a long and fairly steep down AND BACK UP to the seafront walk. If the seafront had been nearer it would have been perfect for me. Did get a lift half way back up when someone from the hotel had dropped glfersoff. Must mention Miguel in The Level whose customer care knew no bounds. Thank you for an excellent stay to all the staff from the CEO downwards.
My husband and I have just spent 5 days at this hotel .We were very unlucky with the weather ,it being windy , cool and rainy. I would have loved to give this hotel 5 stars;the staff were exceptional especially Carlos, the rooms were large ,spacious and tastefully decorated,and if the weather had been better ,the pools looked tempting. However, the food was uninsperational and if you arrived on the late side, you'll probably miss out on the fresh prepared fruit etc. There is a very good singer and guitarist in the bar ,but no publicity.Such a shame. There is a lack of information on what to do in the area, restaurants, walks etc. It's misleading that the spa is included in the hotel price .This comes at an extra cost . Finally....the towels are well past their best. For golfers ,it's a perfect spot .The course and club house looked amazing .All in all,there's a lot going for this hotel though there are some details that need to be addressed.
"Golf by the sea"
It is not so obvious that there is a mountainous tenerife, full of vegetation and with charming villages from the colonial area. And this hotel perfectly fits in this surrounding. Beautiful pools, outstanding spa, great restaurants, and views, very friendly staff, big rooms, and a great, great golf course, Buenavista. Definitely will come back
"Superb relaxing Haciende"
We stayed here for 3 nights and found it to be very relaxing in a stunning location. The staff were exceptional, especially Miguel in The Level. He gave us excellent advice and was always smiling & helpful. I can thoroughly recommend the Level formula which gives you that little bit extra feeling. The one suggestion I have for this hotel is to improve the wifi reach, especially in the rooms, as it is poor. Otherwise, a top place to stay far from the touristy hustle and bustle.
"Beautiful if you want more than sun, sea and sand"
This is a beautiful 'adults only' hotel built in the style of a Canarian village and situated in the farthest north-west corner of Tenerife (ie far away from the noisier but sunnier south). With a Ballesteros-designed golf course adjacent to the hotel, this is where you come for a quiet, relaxing break. The layout is unusually set on many levels with pools, gardens, spa, bars and restaurants on most of them. The rooms are elegant and huge, even a standard room - bathrooms with baths and separate showers, walk-in wardrobe, lounge area, large twin beds, a private balcony and 2 tvs. Sofas and beds were very comfortable, and despite being quite full, the hotel was very quiet and you could always find an empty area to sit in or walk round. A coastal walk is just 15 minutes walk from the hotel and is very picturesque. Most of the staff were wonderful - friendly, helpful and always happy to chat. Just occasionally, a few were sullen but that may have been because we were told breakfast was until 10.30, only to find a notice subsequently stating that it was only until 10.00. The one aspect of our stay that was disappointing was the food - especially in the evening. It is buffet style and perfectly adequate but we felt for a pricey 5* hotel it was unimaginative, repetitive and bland. Certainly there was a range of hot and cold dishes but many appeared to be very simple food, poured into different dishes and with little taste. The saving grace was having your choice of meat/fish cooked in front of you by the ever-smiling Alessandro. Overall, this is a hotel we would return to but possibly on a bed & breakfast basis. It is certainly beautiful, quiet, relaxing and with a warm and friendly atmosphere.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM