MILLENNIUM GLOUCESTER HOTEL LONDON KENSINGTON

I've been here for 3days for a seminar.The location is perfect either if you come to London for biz either for leisure.The hotel is very chic and classy but I believe the parfume at the entrance is too strong and the lighting is not good.Some work should be done to create a more warm and intimate ambient and relaxing atmosphere. Bad point on the check in..I think 2pm is too late... By the way the food was good,room clean ,complimentary bottle of water And soft bed. Cons are the heating ( in my room wan't working good) and shower (old and difficult to select the correct water temperature)

Dreadfully shabby, needing a big refurbishment, and money spending to bring it back to it's former glory. The armchair in the room was peeling off it's outer layer. tiny single beds. I went to reception to book in, and the receptionist had her head stuck in her computer, ignored me and spoke to another guest checking out. She was rude to him, and I actually told her off for being so rude and abrupt with him. I waited for ages for someone to serve me in the bar.

We arrived to the hotel two days into our reservation because we had traveled from Florida right after Hurricaine Irma and had contacted the hotel in advance both by phone and email to let them know the airport was closed and we would miss two days out of our booking. The hotel wrote back and confirmed that our room would be available for us and the lady on the phone confirmed that because we were paying for a three night stay even though we were only staying one night (the fee was unrefundable and we knew that before traveling) our room would, of course, be made available to us the minute we arrived even if it was early and not during their usual afetrnoon check in time. Upon arrival, a little before 1pm, the staff at the fron desk was confused as to why we were arriving two days after our booking had started, we explained about Irma, the airport closure and showed them the email we had managed to send despite the lack of power after the hurricane and the answer received from the hotel confirming that they were aware of the situation. After looking at the name on the emails, the gentleman at the desk was very courteous but instead of giving us a key, asked us to take a seat and disappeared into an office. We had travelled for 9 hours and were feeling tired after the whole hurricane, no power, changing flights and airport closures; however, we sat patiently for the twenty minutes it took for them to sort out a room for us and the only reason we did end up getting the key after twenty minutes of just wondering what was going on was because my husband went back to the front desk to find out what was happening. The room was nice although the sink and mirror in the bathroom were both peeling, and there was no hairdryer; everything was clean and the bed, extremely comfortable! We used to live very close to the hotel and know the area well, the location is great, close to the Tube station, shops and restaurants. The TV in the room wasn't working properly, it kept missing the signal every five minutes and rebooting but frankly, we were so tired, we just went to sleep!

The location is so good. We booked it through Expedia several months ago. We had been getting e-mails from the hotel welcoming us for several weeks before we got there. We arrived in the evening to be told we had no room and that Expedia had cancelled it. They had no idea why. Luck to have it, they happened to have a room for us (we paid a bit more). The lobby of the hotel is very nice. Our room had dirty carpeting and when we requested an extension cord, none arrived. Turns out, after much research, Expedia did not cancel our reservations, the hotel did that very day we were to arrive. Our credit card had been stolen and we had our new card with us so apparently the Corporate office saw the stolen card had been cancelled and cancelled our room with no notification to us. I feel this was handled very poorly!

As a world traveller one of the most important things to me when I travel for business is peace and quiet at night, the Millenium certainly delivered in this regard. Easy to get to there is a tube station directly outside the stop is Gloucester Road, and the hotel itself is beautiful. The staff were incredibly friendly and the bed was one of the most comfortable I have slept in in years, I got an amazingly quiet room which was cosy comfortable and clean with an element of real luxury. The bar area downstairs was perfect for coffee and privacy with subtle lighting and also quiet. Conference rooms were perfectly located and the concierge service was fantastic. I would highly recommend this hotel in such a safe and lovely part of London.