"Average experience for an expensive hotel"
For a swiss hotel chain the experience was underwhelming. Check-in and Check out were a breeze however at check-in we weren't made aware that our booking did not include breakfast. Located in the CBD minutes away from the old quarter so not too bad. Room were nice and cosy but was expecting wow.
"Very comfortable and well position hotel"
From first entry to hotel everyone more than willing to help, language no problem. Room very comfortable with every thing you could want all on hand. Hotel in a very good position as far as walking tours are concern and not far from places to see if you need a cab. Great stay.
"Bad check in and check out, staff forgot to refund the deposit when checked in"
My old office in Hanoi was situation inside the Movenpick itself and I myself had had coffee/drinks here a few times along with checking out the fitness area however only until me and my partner came to stay here last October that I managed to experience this Swiss brand hotel. It is unfortunate as I myself, know the manager here so I do feel bad rating the hotel only Average however the inexperienced staff made it this way - from the check in to the female staff leading us up to the room - first she let me and my partner wheel our own luggage without asking assistance and just assume we have to take care of our luggage. Then she lead us to the wrong floor of our room so we had to wait in front of someone else's room whilst she fetches the right key AND floor in the lobby. The room was spacious and nicely designed and location of the hotel was great for getting around without having the Old Quarter bustling noise. Upon check out, she forgot to refund the money taken when checking in and until now, my partner still doesn't know whether they had refunded this. The only plus was the doormen which was always smiling and helpful! For a Swiss brand known in the industry as well as it being Swiss - the country known for having number one hospitality training schools are in the world - the management really need to train and have protocol for their check in staff as this is the first impression.
"Good service and location"
My request for more drinking water was handled efficiently and housekeeping provided me with more drinking water the next day. They actually remembered and accommodated my needs. This hotel is situated at a very strategic location in the heart of Hanoi. Eateries and tourist attractions are walking distance away.
The room was good and nice. Bed was excellent This review was asking the same question several ties so please made it a bit easier and quick to came trough. Other vice you will not get many fulfilled reply. Thanks.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM