of TripAdvisor Travelers recommend this hotel
"Fraudulent and non-capable employees"
I made reservation on booking.com including breakfast, when i reached there i discovered that they changed my reservation in a way or another to be excluding breakfast. Moreover the front desk employee gave me and my wife 1 room with 2 twin bed and our original reservation was 1 single double bed. One Egyptian supervisor gave me stupid advise that 2 beds put them next to each other and they will be same as a single bed neglecting my preferences as a costumer and neglecting my booking details that were already changed.
"Nice service and great location"
Room is big and clean. I like the idea of having a sink inside the room. Everything about my experience was great. However, not 5 star. Should be 4.5 or 4. This is due to some issues including window not clean from outside for example.
"Very good and pleasant stay"
A very good hotel with easy access to Al Haram. As well easy access to shops and Resturants. Very professional and friendly staff. The room and hotel in general are clean. The view from the room was not as per what i was expected. No welcome drink or beverage was served as per the standards in any 5 star hote
The staff are striving to support you and to leave with a magnificent experience. The quality of food is one of the best. And the friendly staff are making the difference. This is my third visit and it won't be the last. Each time you fee the progress and a difference from the previous one, amazing.
This hotel was in a perfect location. Very close to the mosque. Situated inside the shopping centre so was very convenient for food etc. Hotel staff were friendly and attentive. Great selection on offer for breakfast too. Would definitely recommend and would stay here again without a doubt.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 5:00 PM , Check-out: 12:00 PM