"Great customer service"
I don't normally write reviews but I felt I had too after my stay here. Upon checking in I realized that I had made the mistake of booking the wrong dates and that I had no booking for the intended night. I was first informed that there was no room availability at all and this is where I started to panic ! However the receptionist - Matthew , understood my circumstances and valued my gold membership for the Accor chain, they then managed to find a standard room. On top of this they also honored the initial booking which included the breakfast and the access to the happy hour premier lounge!! At no extra cost from my original booking ! I genuinely think that if I wasn't a Accor member I wouldn't of got this treatment and I'd of had to find another hotel within Beijing ! Thanks again to Matthew and the rest of the team for rectifying my mistakes !
"Well overdue for a fitout"
It's location is ok but this hotel is very overdue for a fitout and the worst club lounge we found in our time in China if they think fried dough sticks for breakfast is a meal for breakfast they need a lesson in food as is the same at dinner with the KFC popcorn chicken what a joke
"Fantastic Hotel & Great Location!"
This hotel is fantastic! The rooms are very big and spacious and it is everything you would expect from the Novotel brand! The staff in the hotel were very friendly and spoke very good English. The breakfast was really good and had a good mix of Chinese and Western food, the location of the hotel is brilliant just a 2 min walk from Wangfujing pedestrianised shopping street! The only issue we had was booking a taxi back to the airport, we asked the concierge the day before we needed to leave and they said no need to worry just ask for a taxi on the day and we will order one for you....however this was not the case as the next day we were told we should of booked one the day before and if we wanted one we would have to wait over an hour! Apart from that the concierge was brilliant and being able to direct you to the must see places in Beijing.
"Beds too hard "
I spent 3 nights. Rooms weren't ready at 1p.m. Then I got a horrible room in the old part of the hotel. But in both rooms beds were super hard. Location is good. Taxi drivers sometimes don't want to bring you to suburb, which is only 5km / 20 minutes away.
This is a late review as I stayed there last year. However I still think they do deserve a review. The staff speaks basic English, yet they are very helpful. We travelled as a family (big family with kids and adults) therefore requires a bit of help here and there. They do accommodate us at their best with having the rooms booked being close to each other and the best room available for the family. Location is great! so close to the main attraction and shopping mall. The travel desk also helped to arrange our trip and van that fits all of us. Driver doesn't speak English but able to take us around where we wanted to go. Overall really good. I left my watch in the hotel and after a few attempt gladly manage to get it sent to Dubai. Glad it went through with no hassle.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM