Location
The Occidental Tucancún hotel is situated on the Caribbean beaches, just 20 minutes from Cancun International Airport and the city centre.
Next to the hotel is the Kukulkan Plaza shopping centre and 5 minutes walk away is La Isla shopping centre; the newest in Cancun.
Amenities
Business facilities
- Conference facilities
Dining
- Restaurant
- Buffet breakfast
- Bar
- Pool bar
- Snack Bar
- Room service
Transport Services
- Car hire
General services
- Wi-Fi
- Wedding
- Doctor on call
Wellness facilities
- Spa
- Massage
- Facial treatments
- Body wrap
- Thalassotherapy
- Beauty salon
- Hairdresser
- Non-smoking rooms
Reception services
- Reception
- Concierge
- Currency exchange
- Tour organisation
General amenities
- Air conditioning
- Elevator
- Safety deposit box
- Shops in hotel
Entertainment & Leisure
- Beach
- Outdoor swimming pool
- Kid's club
- In-house entertainment
Cleaning Services
- Laundry facilities
Parking Facilities
- Public parking
Sports & activities
- Beach volleyball
- Billiard table
- Table Tennis
- Tennis court
Conditions
About this property
Reviews
- Tripadvisor Reviews (13505)
Just ok
Let me start by saying the hotel is very nice and clean. Beautiful views. Rooms very clean, just very outdated. Could use some sprucing up. The food was very good, unfortunately, very little cho...
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Not up to par compared to prior visits
This is my 5th stay at this hotel. We have not been here since 2021. We loved this hotel in the past. This visit I’m disappointed. The service has gone downhill. The food at the buffets has gone down...
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Will not be looking to return
Stayed at Occidental Tucancun for 2 weeks and left with mixed feelings. The highlights: Staff – Everyone who works at the hotel is very nice, helpful, and friendly. Our room was always clean and rest...
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Accommodations
Beautiful resort, when it came time for us to get our room, they had a King only. Jose at the front desk knew we preferred a double queen, he really worked hard for us and was able to up grade our ac...
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Beautiful view, hotel needs updates
Great location, beautiful view. However hotel is older and in much needed update. Also the food could be better. Other than that staff was pleasant and accommodating.