OCEAN MAYA ROYALE - ADULTS ONLY

My husband and I stayed June 19th through 24th. We were warming greeted and had a speedy check in. Felipe sat with us to explain the free gifts we could receive if we would listen to the 90 min time share spill. We agreed since it was forecasted to rain the next day. The next morning we were seated and asked some basic questions before being "handed over" to David. David took us to the special breakfast (which was the buffet). David was extremely rude! My husband said we could just end it before he got started if this was the way it was going to be. David walked off without saying a word. Needless to say, that was the end of the time share presentation and our free gifts. Other than the horrible time share experience, Ocean Maya Royals is a nice resort. The rooms were adequate, the food is decent, and the workers were quite friendly and helpful.

We stay in this Resort for our annual trip as a group of four friends during 7 nights. With the service all inclusive during our stay. I as delited with the activities during the day we had great moments in the swimming pool with all the animation Staff. Voleyball, aquatic polo, dancing, walking tour, Kayak tour, bingo, foam parties... I want mention a name in special from the Staff team, Pamela, she as very kind and entusiastic. I will definitly recomend this place to all my friends interested in travel to Mexico. Hasta luego 😉

I went with my best friend for 10 nights and the stay was amazing. There are daily activities hosted by the amazing entertainment staff. Special thanks to Pamela, Erick, Aranza, Brayam, Margarita, Rodrigo and Alexis for making us feel at home. They were always friendly and cheerful, never have I seen them be down or rude. The hotel is kept very clean despite having animals around. Food was great and there are is a huge variety of types of food. My favourites were la hacienda, yookoso and dolce vita. Overall, the experience was fantastic and I will most definitely be coming back again!

My husband and I stayed at the Ocean Maya Royale from June 18th through June 23rd, 2017. When we arrived we were greeted with a glass of Champagne which was much needed on the hot day. We checked in with no issues and was met by Felipe who asked us to meet with them the following morning to hear about the loyal customer program, we agreed. Felipe was awesome by the way, such a nice warm welcoming guy. We were taken to our room which was 1203 the first building off the beach located right next to the pool. It was a great location, we could see the beach as well as take 5 steps off our patio to reach the pool. The room appeared clean and neat. We participated in a foam party (literally a party in the pool with a foam cannon) this was such a fun event. The hotel also had entertainment each night along with activities during the day each day. The presentation we were given the next day was not a 60 minute presentation but instead lasted just short of 3 hours. I would have preferred to have been told up front it was going to take that long instead of being surprised. Issac was very nice and informative but his boss was a bit harsh in accepting no from us regarding joining their program. Over the next few days we tried all of the restaurants and were pretty disappointed. The Mexican restaurant didn't have any authentic food which was something we were looking forward to. The Italian restaurant was pretty good but the portion sizes were very small. The Hibachi would have been great but the chef over cooked the food. The buffet had many options which was nice but the food was mediocre. The staff was very friendly especially the hotel lobby bar tender.. He was great and had an awesome sense of humor. My biggest surprise was there was no chips & salsa / guacamole readily available for snacking. In fact the first 3 days we didn't find any salsa which was a letdown. The pool was clean as well as the beach area. The swim up bar was great on the hot days. I would have liked music during the day at the pool instead of just at the parties. They also have Deer and Raccoon like animals that roam freely which is kind of neat to see. Just don't feed them!! I saw someone do that and the guy ended up abandoning his food because the little creature wouldn't leave his plate alone. We did take a trip into Playa Del Carmen with 2 other couples but trying to get there wasn't the easiest. The hotel told us the only taxi was a 4 person car so we'd need to take 2 and it was $44 each way. We eventually found another taxi van that dropped guests off at the hotel. 5th Avenue in Playa Del Carmen was great. Shops galore and perfect for souvenirs or gifts. We ate at a local place Taquerias el Fogon which was AMAZING... I'm a very picky eater and I loved the food.. Best meal of the trip by far. We had a great trip regardless of the weather (tropical storm Cindy) and finding an entire family of tiny spiders in our room. We did take an excursion to Chichen Itza which is a must see!! The gal at the excursion desk knows her stuff and is very helpful. We had no issues on our adventure out. All in all we enjoyed our trip but would not recommend this resort to others.

Excellent hotel. Friendly staff and very good service. Lively pool scene and the beach can be quite and relaxing. The restaurants in the main are excellent with the Italian being the pick of them. The Mexican was a bit disappointing. Overall excellent.