We really enjoyed this hotel, you could not have asked for a better location!! The room was very clean, bed was super comfortable. I cannot speak about the food since we did not eat at the restaurant. The staff was wonderful and very accommodating! I could not hear any people on either side of the room through the walls, but you could hear doors closing quite easily.Comment of H. Lynne , United States the 2016-10-28
"Fabulous hotel & great location!"
Clean, great location and wonderful service! I would go back again in a heart beat! Room was clean and service great. I have to write more to post this and I can't think of anything else......this is why I don't post very often.
"Worst experience ever"
Do not stay here. Staff is very rude and I will never stay here again. The manager during Veterans Day was even more rude than the desk clerk the night before . Food was not good . We did not receive the quality of service you would expect for 1,000.00 a night. We will never go back to an Omni hotel again.
We stayed at the Omni hotel for a weekend trip in NYC. The location was perfect, right by 5th avenue, steps from Times Square, and close to Central Park. We stayed in the one-bedroom suite. The room was clean and well decorated, it was big enough to accommodate four adults. It felt more like an apartment than a hotel room. The sofa bed in the living room was as comfortable as a real bed. Everything was perfect during our stay, especially the wonderful staff: everyone was courteous and kind, and treated us so well! I had a great time and would definitely stay there again!
"Excellent location! Larger than typical NYC rooms"
Very, very good and well run hotel in fantastic location. Walk to most of the NYC tourist sites. High ceilings in guest rooms. Street-view rooms have very large window, so usually good natural light. Clean and well maintained. Front Desk, Bell Service, Room Service, Concierge Service all are highly professional with seemingly zero staff turnover (for years). Be certain to join Omni's (I think still free) loyalty program (called "Omni Select Guest") which provides a choice of coffee, tea or hot chocolate and one juice for up to 2 people per room per night and a newspaper each morning. No struggling with an in-room coffee maker!!! This is a HUGE, classy, Omni Select Guest perk. This is the only place we stay in NYC, that's how happy we have been with the hotel and its staff. Enjoy.
"Excellent stay in a nice room"
Perfectly well located close to Madison and 5th Avenue best part of Midtown. Thanks to the Select guest program, we had an excellent quiet room. some members of our group were nat as satisfied as we were.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM