PALACIO DO GOVERNADOR

Beautiful building recently opened as the new 5-stars in Lisboa. Seems that the restoration lasted longer than expected (from 2002 until two years ago, in a premonitory precedent of the awful management of the hotel). Everything started promisingly, when I arrived in a business trip earlier than expected and they had no problem to make a beautiful room available to me. But that was the end of the mirage. I was ensured by the receptionist that the restaurant was open, so at lunch time I went there, finding it closed. When asking at the bar if the restaurant was open at any time, they said it was already open. I objected that I checked that and it was not, so the lady finally agreed to call the reception from where they sent a bellboy to check if I was right or not... incredible. The bellboy opened the restaurant for me and indicated that it was empty so I would be alone, to which I replied I had no problem with. After few minutes he came back and said it was fully booked!!! Only after asking for the hotel manager, they have given me a solution, offering having lunch at the bar. It did not end there. When back from my working day, I called room service, who said they were not able to prepare dinner for me. When I asked if that meant their 24h room service was not such, she asked me to be patient while she was contacted reception. Only then, after 5 minutes, she called back my room saying that they could send me the order. 10 minutes later she again called me to say that, due to being collapsed by an event at the restaurant, they could only send me the hamburger after one hour!!!!! Surprisingly, after 10 minutes the hamburger came in. In summary, a chaotic service without anyone knowing what could and could not be offered to the guest, only reacting to angry reaction of the guest and not improving after each mistake. Rather than a 5 stars, more a fair 2-stars

The decor is beyond beautiful with the theme of azuléjos enhanced esthetic. All is white ( the wind) and blu( the sea). A huge collection of ceramics , the carpets, the pieces of furniture, all is based on Portuguese culture. The service is perfect, breakfast excellent.

This is a well located nice hotel, with very good rooms. I had not the time to try the swimming pool and Spa, but I heard it was OK. Rooms have everything you need, except for well placed powerpoints. The breakfast is OK, but the service is mediocre in terms of timely replacement of shortages or acting on failure of coffee distribution points. But in the end the stay was very nice and fine.

This is a fine hotel, peacefully located in a Lisbon suburb. The rooms are large, with a minimalist approach. The breakfast option is very good, the bar pleasant and well stocked. Two difficult moments - the first when we requested a top up of bottled water - we were told to use the minibar at 3 euros for a 500 ml bottle - the second when we were charged at check out for the nespresso capsules for the coffee machine in the room. Even one star inns and bed and breakfasts provide water and nespresso coffee. A misjudged policy. Clients paying for 5star accommodation are rarely bothered about cost ( even if somewhat extortionate) but the personal embarrassment over this sort of issue is not good. Staff are lovely and welcoming. The management needs to adjust its money pinching policies to become truly first class.

The hotel, staff and service are all five star! If you select this hotel, you won't be disappointed. Staff members are always there to help you with anything. If you visit the bar during your stay, say hello to Miguel for us. He will give you excellent service!!