of TripAdvisor Travelers recommend this hotel
"Great location is heart of Gaslamp"
Very good value for a very nice hotel. Liked the decor and theme of the hotel throughout. It has a pretty cool pool above the House of Blues, but unfortunately the pool bar was not open during my stay but I imagine summer time is very nice. Gym was not extensive but served its purpose. Staff was pretty accommodating, but not the greatest. Only complaint was that it was very dusty in our room, had a great view over the street and was walking distance to plenty of bars and nightlife. I would recommend staying here for your first time in San Diego trying to explore the city. -Wolf
"I came back and is even worse"
I host an event in this hotel 2 years ago and due to the very bad service and the food poor variety and taste I promise do not come back. Nowadays, due to a corporate event I am oblied to return. If is possible, the food is even worse. Is a mix of a poor attempt to make it healthy but with a huge lack of imagination and taste. I confirm that I want do not come back
"Stay in the heart of San Diego nightlife--in luxury!"
My fiancée recently stayed two nights here with friends for her bachelorette weekend. They arrived from the airport very early, before 9am. Knowing check-in would not be until 4pm, they were just planning to drop their luggage and head out to kill time. To their very pleasant surprise, they were not only granted early check-in, they were given a free upgrade to a suite! Due to the very early flight, they were extremely sleep-deprived; they all napped immediately. This was a fantastic start to their trip, needless to say, and they couldn't have been happier. Their "host" who set up the suite upgrade was the Front Desk Manager, George Williams, and they raved about his service, warmth and hospitality throughout their stay. There were some hiccups with an "amenities" order I placed to surprise the group. I had pre-ordered some bubbles, dessert, chocolate-covered strawberries, etc. for 2pm delivery the first day. After it showed up almost two hours late, George graciously offered to waive the entire cost. I was already planning to ask for a discount for the mixup, so I was blown away when my $130 order was covered entirely--without me having to ask(!!!)... Really, the kind of service you expect from a Kimpton property and will be remembered for a long time. Cheers and thank you!!!
"Great stay but one disappointing incident"
Overall in terms of quality and location, I would recommend staying here. I was very disappointed however during my stay on June 19. My husband and I are traveling throughout Southern California and specifically booked hotels including the Palomar, that have rooftop pools. While enjoying our time at the pool on this day, we are told by the pool bartender half an hour into settling in, that the pool will be closing at 5 due to a private event. While disappointing, we weren't planning on staying at the pool much longer than that. However, I didn't like suddenly being on a timeline and what bothered me the most, is that there was no warning or heads up about this in the lobby, no sign advising of an early closure when you entered the pool deck, or no mention of this at check in. This could have been very easily communicated and expectations set prior, to avoid guests being disappointed.... I mean we paid for a pool. And planned our afternoon around it. Now we are being asked to leave' Especially when we are spending money at the bar' What's worse is that by 4:15, a lady from the hotel started coming around saying the pool was officially closed... when the earlier communication was at 5. So not dried off completely or done my drink, we packed up and left. There were even a couple of guests who sauntered in looking to enjoy the pool who were then advised it was closed. Like, you'd think there would be a sign up by then to avoid kicking people out of the pool area! Hence, we were disappointed that our pool afternoon was cut short given this is why I chose this property. But what was more upsetting is that, I actually would've planned better and easily accommodated the hotel pool closure had we known earlier. Poor management and communication. And I feel compelled to always call out services on these types of faults given I work in the industry and expect excellence wherever I go. Hence, my 5 star rating is a 4 because of this experience. Great amenities, but plans derailed because of no communication.
My husband and I frequently stay in The Kimpton Hotels all across the USA,and we have even stayed at this The Kimpton Hotel Palomar, usually their service is top notch. I have to say, I was extremely disappointed during our last stay, May 24-26, 2017. My less than stellar stay, started as I arrived to Valet and there were about 6 cars parked and no where to pull up to Valet and unload. I was traveling with our dog and after I double parked and called one of the three valet guys that were just standing there talking, I got a little help but no offer to porter our bags. At the front desk, I was barely greeted, barely spoken to, and checked-in, very unusual for any Kimpton, I was asked if I would like a dog bed and bowls, which I said yes and they arrived quickly to the room. The Front Desk staff, never mentioned the Wine Hour in the Lobby, ( I know most Kimptons provide this nice touch )after going to the room and getting situated, when I came back down and asked about wine, he said it was 5-6, its over now and gave me a coupon for a drink in the bar. He also did not mention what time Coffee would be served in the morning. There are not any coffee makers in the rooms, so you have to go down to the lobby for coffee in the morning. Since, I often travel with Bands on Tour, we are up late and not early risers, so by the time we went down for coffee, 9:30 am, I think, it was already put away. The Room was nice and bed comfortable, but this year it seems they have replaced the plush, animal print robes, with thin white generic robes. Disappointing. Another issue we had, our shower did not drain and filled up with water completely overflowing onto the bathroom floor. There is a nice pool and a pool bar, which wasn't opened during the time, I was there, not sure of the hours, it is open. There is also an attached restaurant, but it closes early, luckily, there are so many other restaurants to choose from in The Gaslamp area that are close and open later. Easy walk or Uber Sometimes, we don't have a choice of what hotel we stay in, however in the future if I have a choice in San Diego, I would probably choose elsewhere. Sad, because we have always had such great service from this hotel in the past.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM