of TripAdvisor Travelers recommend this hotel
"Luxurious hotel let down by smoking policy"
This hotel is an amazing oasis of calm in Siem Reap. Unlike other comparable properties this hotel is within walking distance of Pub Street. The rooms are big and spacious, lovely sitting area and beautifully appointed bathrooms - shower excellent. Breakfast was excellent with plenty of staff to cater to every whim. I particularly liked the limited buffet supplemented by a menu that meant everything was cooked to order without having to leave the table. As with other Hyatts I've stayed at they know how to make an excellent pot of tea. Hyatt need to be commended for always serving their tea in pots as opposed to most hotels who serve it like brewed coffee from urns. We booked one of the hotels guides and tuk tubs which was fantastic. He took us to the local market where we were able to get the world famous cambodian pepper fresh from the market. It wasn't packaged in a fancy wrapper but this was more than accommodated for by the excellent price. My only complaint from the hotel is it's smoking policy - as in it allows guests to smoke in places where food is served. One night when we were having a drink and a man was puffing on his cigar no more than two metres from us and sadly we were downwind which meant we were choking on the second hand smoke. I felt more sorry for the couple two metres on the other side of him as they were trying to eat their dinner.They also allow smoking on the outdoor tables at the restaurant and it doesn't seem very fair to be relegated inside because you don't smoke. Because of this policy we chose to go out to eat and drink rather than stay in the hotel.
Congratulations to Executive Chef Phisit and team. Innovative menus and dedicated service. Very good hotel location in walking distance to night markets and restaurants. Professionally managed with competent and responsive staff. Only drawback was the location of our room close to the elevator, which can become noisy in the early hours at 5 am when the Angkor Wat sunrise tours meet.
"Very very civilised"
We stayed for 4 nights at the end of an 18 day trip and were very pleased we did. This is a proper 5* hotel with all the comfort, luxury and great service you would expect. The staff were friendly and couldn't have done more to make our stay enjoyable. The location is fantastic and a short walk to the Old Market and a short tuk-tuk ride to anywhere else you'd want to go in Siem Reap. Our room was spacious and well appointed. The only minor irritation is if you expect to be back before 2.30/3.00 o'clock, I would ask for the room to be made up by then as we came back a couple of times to a messy room. The main pool is lovely and as half of it is under cover, ideal for all weather/heat. There is local music/ dancing in the early evening which coincides with happy hour making their terrace a great place to sit out. Breakfast is excellent with buffet and cooked menu (the eggs Benedct were perfect). We would certainly stay here again if we ever revisit Siem Reap.
"Haven of calm"
We recently spent 3 nights here whilst on a Cambodia/Vietnam tour. The hotel has charm, elegance and offers a cool tranquility away from the rough and tumble of the streets outside. Breakfast was excellent and the Library Bar proved to be a welcoming spot after dusty day's sight seeing. We did not feel like we were staying in a 'chain' hotel.
We enjoyed 5 nights here as part of a Luxury Escapes deal. Did not disappoint. Beautiful bathroom and large room with daybed. Hotel service & amenities on par with their 5 star rating. The day spa was a wonderful experience. The breakfast buffet was amazing!! Nice Bar with evening happy hour, restaurant was good and a nice little café with home made gelato - delish. Great location in town. The whole experience was fabulous! This hotel lives up to its luxury rating.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM