My husband and I stayed at the Park Hyatt Tokyo for 4 nights in late January 2018. It was absolutely amazing. Everything about the hotel and our experience was 5 star. The location was great - it was not noisy but we could still walk everywhere easily or if we needed a cab, there was always one out the front of the Hotel. The rooms were large and spacious. I loved the AESOP products in the hotel room. The bed was so extremely comfortable and we had the most beautiful view of the city and gardens. I particularly loved the check-in experience. Instead of standing at a large desk, you sit down with the hotel staff as if you are in a meeting. It's really personal yet still professional. The glass windows and views at the gym actually made exercising fun! The New York Bar was just as fabulous as I expected. We had stayed at the Mandarin Oriental in Hong Kong just before this one, which I thought was amazing but the Park Hyatt Tokyo is next level. You must stay here! We will certainly be back!
"Fantastic Tokyo Stay Experience"
One of the best hotels we have stayed at in the world and believe me we have stayed at many! From our check in that was very well taken care of by Daria Petrovska, Guest services...all the way to the room service staff, housekeeping staff (just one note, at turn down service a little treat like a chocolate on the pillow would have been a perfect added touch! :-)), concierge services, swimming pool services and the bars and restaurants (I believe we tried them all in the 5 days we were there!).. enjoyed the most tastiest waygu ever at Kouzo and some fabulous cocktails at the New York bar!...everywhere we visited everyone and everything was delightful! It was our first trip to Tokyo and my husband and myself alongwith our children all agreed that we loved our time here so much that we will definitely be back and without a doubt would stay at the @Park Hyatt Tokyo again! Friendly staff and the most professional and best service with a smile! Thank you to everyone for making our stay so very comfortable and enjoyable! �
"Amazing stay every time with awesome staff!"
The Park Hyatt Tokyo has amazing consistency with its unparalleled customer service. We have always been treated so well here, with or without our young child. Every single member of the staff that we encountered was always polite and friendly with all of us. They are extremely accommodating with any requests and always went above and beyond for us. This 4th visit was no different in that respect and they have definitely gained a loyal, lifetime customer with their service alone. During this visit, our child was celebrating his birthday, so we requested something special (didn't specify, just asked for some acknowledgement in the room upon arrival) to be in the room as a surprise for him. We didn't expect anything amazing, maybe just a note or something. When we arrived in our room, they had a beautiful bouquet of flowers and note for him. These were in addition to the usual child's toy they place in the room and kid friendly amenities (that we love). There were also strawberries with different dipping options, he quickly finished those off. In the morning, dealing with jetlag and the change of weather, our son had some stomach issues. He seemed okay to go to breakfast though so we headed down to the restaurant Girandole. We were seated in a timely fashion, at a table by the window, so we could enjoy a nice view of the city. Unfortunately, within 15 minutes of being seated, my son says he isn't feeling well and gets that look of nauseousness. We're seated all the way against the far inside of the restaurant and the nearest restroom is around the corner, through all the other tables. I ask him if he can make it to the bathroom, since I don't want a disaster in the middle of the restaurant, and he already has his hand over his mouth-very bad sign. Realizing we won't make it to the bathroom, and scanning the table to see that there was no suitable receptacle for what was about to happen, I quickly grabbed a napkin and covered his mouth. We had no corner that we could have disposed of this since we were surrounded by other tables and I knew that if we chanced running through the tables it would only be a bigger mess than what was happening already. Luckily, a few of the waiters noticed the commotion and were very discrete as I held my son's mouth covered with a napkin, as he did his business. They came over with more napkins, asked us numerous times if he was okay and if we needed any help. When my son was done, they brought over a small bag to dump the soiled napkins and a warm towel to wipe his face up. They again were very discrete and concerned, as far as I could tell, no one else noticed what else was going on. We greatly appreciated them not making a scene out of the situation, as they easily could have. My son was already quite embarrassed so he was super thankful. I was just glad that there wasn't a giant mess all over the floor in the middle of breakfast, to horrify everyone. After that, he felt much better, staff asked again if he was okay and they could do anything to help. He started to eat and seemed much healthier like normal. Towards the end, they brought over a birthday decorated plate of fruit for him with a candle to celebrate his birthday. Everything about our stay was amazing as usual. We didn't stay in our rooms much but it was never noisy from outside or other floors. They were very prompt when we requested items like ice or extra pillows. The shuttle was great for those days when it was freezing cold with snow and ice. We were very sad to go since we always feel so welcomed when we are there. On the early morning of our departure, we thought we would have to take 2 taxi's to the train station. Instead of taking the easy way and letting us use 2 taxi's, the guys in the front made it work with only 1 taxi to save us some money. We didn't ask and certainly didn't expect that to happen but it was appreciated nonetheless. The Park Hyatt Tokyo is hands down the best Hyatt to stay at in Tokyo. The location is very convenient to Shinjuku station, which will take you anywhere you need to go. It is an easy walk to Shinjuku station for eateries and shopping. There is a lovely park across the street if you have a child. The view is amazing from the restaurant floors, even better from the NY Grill. We were able to see Mt. Fuji on a clear day so that is always amazing. The service is impeccable and the staff are so warm and friendly all the time. Thank you again and again for an amazing stay!
"Fantastic stay with awesome view of Mt Fuji"
The majestic view of Mt Fuji from the room is spectacular, with little touches of warm welcome in the room, the Aesop toiletries, the nicely wrapped laundry, staff were very polite and friendly, makes my stay very memorable . Thanks you!
"Beautiful Tokyo hotel with excellent service"
Highly recommend for business and leisure travel. Service was excellent and the staff was extremely accommodating. Shuttle service to Shinjuku station was a bonus. Views from the hotel rooms, windows, and New York Bar were fantastic.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM