PARK INN BY RADISSON BERLIN ALEXANDERPLATZ

I stayed in room 1109 for a few nights starting 11 August 2017. The hotel has a very good location and I stayed in this hotel also a year ago. Last year I had no complaints. However, this stay was quite unpleasant: Housekeeping starts working at 07.30 and the staff hit the doors very hard as they went in and out of neighboring rooms to clean them, also on Sunday morning! The people at the reception desk told me that me was supposed to be a quiet room. Some of them were not pleasant. This hotel has no Wi-Fi, not even in the lobby. The hotel charges for using the Wi-Fi almost 10.00 euros/ hour, but they advertise free Wi-Fi in the Internet. When I mentioned this to one of the ladies, she got offensive. Another guest standing next to me said that it is not worth paying because there was no good connection anyway. There is a service counter, but their staffing is inadequate. At 11.00 on my check out day I asked a lady at the reception desk if I could check out at 01.00pm because I wanted to have lunch at the hotel before leaving. She said I could stay until 02.00pm for 25 euros. I travel quite a lot and this is the first time to hear that and I refused. When I checked out at 12.00 another lady asked me how was my stay. When I told her the above, she said that I must be wrong because they provide the best service to their guests. I found this amazing. The staff was not at all friendly. I don't think I will be back to this hotel.

We stayed here for a weekend and loved the view from 27th floor, and liked the newly renovated bathroom with separate loo and shower with glass doors very much. Checkin was also express checkout, ie give credit card number for any purchases and leave keycards in room., which was handy as 2 buses arrived as we left. Breakfast was pleasing as a big choice of foods, especially fruit. However, the Burger King on the obne entrance and Tourist Info on the other side made the reception area very muddled and crowded, which we did not like. Also we were unpleasantly surprised at having to pay 2 Euros per bag for storage as our room wasn't ready when we arrived and then again when our flight home was late evening the day we left. All in all, easy to get to but rather impersonal as so huge.

Pros: - As a lone female traveller, it was ideal to stay in a hotel in such a prominent location (If I ever got lost, I just walked back towards the TV Tower and I was there!). - Felt safe and the staff were polite and attentive. - Major S-Bahn and U-Bahn stations on your doorstep - easy to plan days out - So much to see just within walking distance - TV Tower (obviously), DDR Museum (fun!), Marx-Engels Forum, Neptune Fountain, Ephraim-Palais, Nikolaiviertel... the list goes on... - Helpful reception staff - Helpful staff from tourist board - I would very much recommend getting the Berlin Welcome Card, which you can purchase right in the lobby of the hotel! - Next to department store and lively market (with karaoke(!) every evening. Not too noisy though - Amazing view from room (City View) - Many international TV channels with TV guides provided...(although you don't come all the way to Berlin just to sit and watch telly in your room, do you') - Rooms and beds v comfortable and cleaned to a high standard - Good shower - Clothes hanging space - Bus to/from Tegel Aiport stops next to hotel and only 2,80€ one way Cons - Can understand charging for public to use your facilities so that they do not get ruined, but why the terrace charge and WiFi charges for paying guests' I suspect the former may be used to control numbers up on the roof but the WiFi charge is a bit strange, given that this is a popular location for business. Luckily I didn't have to use it as own data signal was fine. - Slightly odd bathroom arrangement, although everything worked well and no flooding for me at all but could see how it could happen. The bathroom is not a separate room per se but an enclosed frosted glass cubicle (still roomy and nice design) and the same goes for the WC in a separate frosted glass cubicle next to it. However, this was no problem for me at all as I was alone and if you were with a partner surely it wouldn't really be an issue. Nevertheless some travellers might not like it. - Only hair+shower gel (2-in-1) provided - bit basic for a 4* Overall, hotel was perfect for me due to location and I didn't have any issues here. The standard for me is not quite what in my (albeit, limited) experience I'd call four-star (feels more like three and a half-star) but unbeatable location and comfortable stay.

Great hotel in the centre of the city. Plenty of shops and transport directly outside the hotel. Only drawback was that there was no free WiFi available for guests. Good views from the hotel of a local tourist attraction.

The AC was very very weak, but everything else was fine though. Its a very basic hotel with not much else to offer. In my opinion the AC should work since they say they have it. its very important for me.