"Will stay longer next time"
Was on Interrail through Europe, and have booked this hotel for the last stay until we were headed home, and it was a very positive supprise. The service staff was very serviceminded from check-in, and the feeling of being very welcome, is something that alot of other hotels could learn. The was a handwritten welcomming note from the manager in our room, how many places do you see that. We were 2 kids and 2 adults, and had 2 huge combined rooms at 3rd floor, in fact, i cant put a finger of anything on our stay, maybe just that we couldnt stay longer. The pricing was about the same as all other hotels we tried on our trip, but the quality was much much higher.
"Excellent hotel best value for money "
It is one of the rare times the photos on the reviews on booking sites and the reality really match!! The room is renewed and modern with a bed which is extraordinary good and also the bathroom. It has a beautiful cabin in the shower with very expensive equipment (Hans grohe). The room is cleaned every day and the staff is very polite
"Excellent location, great service!"
I spent a weekend at the Park Plaza Wallstreet Hotel in Berlin. The location is excellent-- within walking distance to the main sights. What deserves special mention is the service-- the staff are incredibly helpful and courteous. Aaron, the guest relations manager, went the extra mile and helped me call the train station to figure out train times (I'm a non-German speaker). All in all, a great experience. I'd definitely recommend this hotel!
"Good business hotel, good location if you like walking"
Spend two nights at this Berlin hotel. It is a good, German style business hotel on walking distance from many of the major attractions in downtown Berlin. The staff is friendly, rooms up to date (allthough the shower was a little unusual to switch from batch to shower), the bed comfortable, Internet works, tv is fine and breakfast classic German, not over the top but enough choice for most experienced Western European travellers. Would for sure come back here.
"Disappointed to say the least"
On one of the days i left my sign out asking for them to clean my room. When I got back I noticed that whoever cleaned my room left and empty condom wrapper on my bed!! I was shocked and disgusted. Literally placed it on my bed for my to find. I also noticed that my bedding hadn't been changed. Further to this I rang the kitched to order room service. I asked for a veggie burger, fries and a side salad. I asked if I needed to pay now or can I pay when I leave. The guy on the phone said either so I said OK put it on the room and I will pay when I check out. Anyway, when he bought my food up, he said it wasn't possible to put it on the room and I had to pay now. This caught me off guard. I asked how much it was and he said €30.40 which seemed alot for what I ordered but I'm not one to argue money if the food is nice I am happy to pay. Anyway I went to get my purse and realised i only had €20 notes and change so I gave him €40 and was looking for 40 cent in change so he could give me €10 back. Before I knew it he took the €40 and walked out. For a minute I was confused and then realised he thought I gave him a €10 tip!! Even though I clearly said one moment as I looked for change. Then to add even more insult I looked at the food and bill and realised not had they overcharged me (they charged me for a full meal aswell as fries etc) but there was no veggie burger..just salad on ciabatta! I don't normally leave reviews but I left the hotel feeling like I had been ripped off
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM