of TripAdvisor Travelers recommend this hotel
"Great hotel, excellent service "
We had a recent family holiday and stayed here in an excellent room. Great location to explore Sydney as a family. Fantastic service from Randall and the concierge team. We will definitely stay again next time we visit Sydney. The buffet breakfast was amazing.
"Regular conferencing and training"
Wonderful hotel. One of my top hotels to stay in and conduct business through. Amenities are top notch and the staff are incredible. Certainly stands out above the rest. A special mention to the face of the hotel- the concierge team, in particular, Randall. always makes my arrival an experience.
Went to Sydney for a conference been held at the convention centre. Could not of had a better location 4 minute walk. Hotel was ver clean✅ Service✅Breakfast✅ . On the morning of our last day had bags put into storage, we returned latter that day and got our bags out when we received a message our plane delayed 2 hours the gentleman who was serving us overheard us talking and offered to put the bags back into storage while we went and had dinner. Thank you will be back again👍
"Great location and room"
Location is great - 10min via an overpass to convention centre or 10 min opposite direction to city centre (Town Hall/QVB). Room 719 is on Darling Harbour side, overlooking good views of the harbour and plenty of Criss-crossing highways! Good thick curtains blocked most traffic noise. Desk set up was good for work with wifi at a speed for everything I needed for work. All amenities as expected with a walk in shower plus a full bath. Shampoo, conditioner, soap, body wash - no moisturiser. Downsides'...I found the staff erratic in their helpfulness. On check-in, there was an issue with my work & payment (not hotel's fault). However, they sent me to wait to the side in a lounge whilst it was sorted. But no one bothered to come & tell me when it was sorted!!! Waste of time & I felt like they did not care about me as a customer. This was repeated around other enquiries eg around Priority membership. I basically got the 'brush off', incorrect answers & no follow through. So customer service-wise at reception, I'd say poor. One concierge man was almost rude when I asked directions. However another young man did help me with a query and then rang me later to check. Another booked me a taxi, which was on time - only thing he did not tell me he booked a set price...not a problem as it was cheaper than I'd paid coming from the airport...so good on him! The housekeeping was excellent. I requested additional tea bags & they were left as expected. I appreciated that. Overall, room & location great...it was the human or customer service-side which was lacking.
I took my girlfriend here as a surprise birthday weekend away and was not disappointed. Arriving earlier than checkin at 12pm I was greeted as I parked my car by the valet. At reception Jade took my reservation and was friendly, interested and genuine. She asked about the occasion for my stay and I briefly mentioned it was a surprise birthday for my girlfriend. Jade wished my gf happy birthday and promptly checked us in early and wished us a great stay. We went up to the room and made ourselves comfortably while we waited for our bags to be delivered. We then went out for several hours and upon our return we were pleasantly surprised to see a lovely complimentary desert and birthday card waiting on our table - Jade had really listened and made our day with this simple gesture. The room itself was spacious, very comfortable and had a luxurious feel about it. After our night out for dinner we were happy to crawl into the king sized bed that was so comfortable. The bathroom is huge and great to have a full size shower head instead of a water saving one. The next morning breakfast was just great - a huge selection of food and a chef making omelettes to order and an expresso machine making great coffee. Checkout was a breeze albeit a little busy but handled by the staff with confidence and politeness. Loved our stay and will definitely return.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM