PENTAHOTEL BERLIN KOEPENICK

We booked a room in April 2017 for a family wedding in late September. We received an email two days before travelling to say the room had been cancelled, with no explanation or apology. It took over an hour on the phone to establish that the cancellation was because the hotel had overbooked its rooms. We have had very little time to arrange alternative accommodation or face cancelling the trip and thereby incurring the cost of cancelled flights. It's a pretty disgraceful way for a hotel to treat its clients; we have yet to receive anything like an apology or a proper explanation from the hotel, other than a brusque 'your room is cancelled and we are fully booked'. Beware.

Globally the hotel is very good: nice rooms, lot of space, good beds, wonderful breakfast. We had however an issue, the fire alarm went on at 3 o'clock in the morning and the whole hotel was evacuated for 30 minutes. It can happen, it is life, the problem is not on the event itself but on the way it was managed: no explanation was given, no apologize, no commercial gesture what-so-ever. Upon check-out in the morning, things were handled as if nothing happened at all...

Good friendly Service from reception, bar and Restaurant. Very clean Hotel. One tip: Our daughter left her Ipod in room 315(her fault). Hotel wants €4 to be sent so to pay for the post. This was an ideal opportunity for a Commercial gesture. We spent €400 for the one night so €4 is 1%. Clearly not the hotel's fault but not good publicity

Very nice and good place to have an excellent stay. I only have one remark about the free WiFi what was useless slow. I think nowadays it is indispensably important for a hotel to serve a boardband internet for the guests. Thank you!

Great location, very friendly and helpful staff, superb breakfast and restaurant incl being able to sit outside...if only the internet was like that. 256kbps is just not 21st century..sadly regular experience in Germany :( Please make Porsche run German internet...