PESTANA PALACE LISBOA - HOTEL & NATIONAL MONUMENT

Lovely location impeccabile service except for some flaws in room service.the coping quality is very high. The breakfast staff is very good .all areas of the hotel are very well maintained and your privacy is guaranteed

Fantastic stay at this 5 star hotel...great value, wonderful breakfast, friendly staff, good service, beautiful palace and rooms, very grand. Gardens are gorgeous. A nice retreat from the city situated on beautiful grounds. So glad I stayed here.

My wife and I decided to make a short visit to Lisbon, as we had never been there. We chose the Pestana Palace Lisboa as it looked amazing and we thought it was not at all expensive for a 5 star hotel that is a member of The Leading Hotels of the World. A friend told us it was far away from the main tourist attractions, and this is true, but this hotel is well worth it, as taxis are abundant and very cheap in Lisbon. However, other must-see attractions like the Tower of Belém and the Jerónimos Monastary are close by. We were very well received at the front desk and upgraded to a lovely suite. As the hotel is located in a 19th century palace, all of the furniture and decorations were antiques and made the rooms especially beautiful. The staff’s attention to detail was spectacular, as we were escorted up to our room, and a bellhop brought our luggage up moments later. We had a welcoming letter from the Manager of the hotel and a small bottle of port and several exquisite Pastéis de Belém pastries waiting for us in the room. In addition, a little flyer with the weather forecast was delivered, which was an added touch that my wife loved. The rooms were huge and the bathroom was one of the largest I have encountered, with abundant amenities from L’Occitane. Every staff member we had dealings with was courteous and helpful and we cannot recommend this property enough. We would undoubtedly return on our next visit to wonderful Lisbon.

The palace and its gardens are absolutely gorgeous! Its atmosphere is hard if not impossible to replicate. That goes a long way into making it a 5-star hotel with the service that one might expect from a Leading Hotel of the World. The hotel needs an experienced GM, who looks at the things the international traveler demands from a hotel in this class. I would expect a well stocked bar, that stays open when full of people, cleaning rooms before 4pm, a bathroom that conforms to modern comforts (like a separate shower, not one in the bathtub). If they get this right and deliver consistent service with a smile, this hotel would be hard to beat.

As above, have described all above. Location was close to conference centre but otherwise harder to get around than so where in central Lisbon. Would have liked more info on what was local, how best to get there, and how long it would take. Weather was great.