PESTANA SÃO PAULO

I only spent one night at this hotel and really regret it. The hotel seems to be outdated, badly furnished, and worst of all, I could hear every word my neighbours were saying even though they were speaking softly, and the elevator made it sound like someone was moving heavy furniture around the floor above us. Hotel staff didn't seem concerned despite multiple complaints. It was my first and last stay at a Pestana.

The hotel is well located, a few minutes from downtown and 15 minutes to the Ibirapuera but it coud be better for a business hotel. The high speed internet is less than 1MB for download and 0.6MB for upload. If you have serious work to do better download it befre checking in. The good side the rooms were clean, TV was not HD.

this hotel is a disaster.they give me a room w flyes,the frigobar was driping water ,the bathroom was dirty.they make me wait 5 hour to change me to a room.they have a coffee machine w wather all dirty no capsulas. the other room was not clean properly . the breakfast ,was horrible ,very bad quality ,i never have a bad breakfast in brasil ,only in this hotel.all dirty,the bread was old and hard.the waiters dont care about anyhing.this hotel management is a disaster.the worst i see in my life. i ask for a breakfast in room and they forget to put the coffee in the pot.dont stay here.because i also tell them and they dont care.they want to stay this way ,lazy and dirty

The Pestana certainly has potential, but after my 4 day stay I can honestly say they underperformed. My biggest gripe with this hotel is the beds. I called ahead and requested a king size bed. When I got to my room, I had a king size bed as requested. When I laid down on the bed, my immediate thought was "They didn't put an actual mattress on this bed". The mattress felt like a box spring. It was so hard it felt like I was sleeping on the floor. I could feel the springs poking me constantly. After the 2nd night of sleeping on this nightmare, I literally couldn't get out of bed my back and hips hurt so bad. Now, I'm a pretty forgiving person when it comes to beds since I travel constantly for work and stay in hotels all the time, but this was by far the worst bed I've ever slept in. I did order breakfast in my room as I was recovering from my torture session the previous evening. While it took almost 45 minutes to get a simple breakfast, when the food arrived it was a massive tray of food. It was very good and for about $10 US I was impressed with the amount of food. Bottom line, this is a decent hotel with a friendly staff. It was clean and everything worked in the room. If you are planning on staying more than one night at the Pestana I would suggest finding a good local chiropractor as well.

My husband and me arrived the hotel and nobody helped us to unload the luggage. It was raining, we had to get the luggage cart ourselves and then we had to personally ask the valet parking guy to park our car. The hotel promised to give us a free fruit tray, but it was never delivered. The room was cleaned, but they didn't replace the bath towels, and they simply removed the bed blanket. After we complained about the bad blanked they sent us a very low quality blanket incompatible with the kind of hotel. The double deluxe room was too simple compared the hotel daily rate. When we got the room there was a noisy black box on the table, it was a air purifier, it was very strange and loud. I believe we won't come back to this hotel. It's not compatible with the Pestana name, price, quality and service.