PESTANA VILA SOL GOLF & RESORT HOTEL

We stayed in one of the garden suites. Large suite beside the pond beautiful surroundings but everything was dated and in poor condition. The reception staff were very friendly and helpful. The 'spa' is a conference room divided into smaller treatment rooms. I had a facial the therapist was very good but the surroundings did nothing but disappoint and 'bring down' the experience. The food is a huge let down. Breakfast was not up to standard. Orange juice was concentrate, scrambled eggs a let down etc. The evening meal was a huge let down also the one night we ate there. I ordered a burger at the pool bar one day. It was clearly a highly processed frozen burger... which I could not eat as it was cold. The waiting staff were not trained correctly at all with the exception of a fabulous waiter during the breakfast service who after seeing me struggle to find someone to order coffee off ensured he came to serve us every morning. Unfortunately I did not get his name but he stood out by a mile as other waiting staff stood around he was busy trying to help customers. The grounds also need updating with very broken uneven pathways .. nearly lost our balance walking to our room . Having stayed at another 5star in Vilamoura the week prior to our stay here it is safe to say this hotel needs a lot of upgrading and staff training to warrant its 5 star rating. Personally, I would not stay here again .

Reception - poor English, no explanation of the hotel facilities, crap info sheet no map or location of facilities. Room- good , outside needed painting. Breakfast- limited choice of buffet, waiter service poor, staff had no idea what was expected, 1st day service. Pool- far to small for size of hotel, bar staff poor again, lacked any bar savvy, €11:50 for a run & coke ' 0.4ltr local beer €5. Overall experience 5* prices 4*facilities with a 3 * service!

This hotel has a lot of features to become a real 5 star hotel. But! Today it is not worth a 3 star hotel. The rooms are spacious with a nice view on the surrounding 27 holes golf. But the corridors carpets are outdated as the whole furniture in this hotel. The worst is the breakfest service and the food. Sunny side up eggs are cooked in a sea of oil and look really disgusting. Same for bacon, sausages, beans , tomatos etc. Orange juice in a region of excellent oranges are not freshly squeesed. Toasters do not function. And so on... To be honest the bar is well managed.

This was our fourth stay at this hotel. We stayed in the hotel rather than the garden suites, and we were pleasantly pleased with the hotel room. Nice views and the room was very comfortable. The breakfast staff were very helpful, and the breakfast was good, although there was only one person making the eggs section and you had to wait a long time. The pool bar staff were slow and extra staffing would have helped, rather than sometimes being ignored. These comments are only for improvements to be considered. overall another lovely stay. thanks.

We went for one week starting 1st June. From the start the staff were really helpful and friendly. We were taken to our room with our bags & allowed to check in early. The room was large and clean with. Huge comfy bed. Our balcony backed into the pond which was noisy at night with frogs but nothing unmanageable. The hotel itself was peaceful and always clean. The pool was lovely & always lots of sun beds. The marina was only 10 mins away by taxi and brilliant taxi service by the hotel. Couldn't recommend this place any more if you want a quiet retreat.