of TripAdvisor Travelers recommend this hotel
"Elevator is a disaster... so does Wifi"
In general the hotel is not good enough as a five star hotel. The facilities are getting old and if you were to take the elevator during the rush hours it takes forever. Wifi was also terrible. Some minor issues in the room, shower is weak, the water floods in the bathroom ...etc. and the power plugs are quite far away from bed (which also means the room is big) Location is great though, close to train station and a lot of restaurants.
"Love this hotel"
What I like this hotel is that it is near 2 min walk to the subway station. It is very convenient to go to Disneyland shanghai. Just take kine 2 and 11. It cost only 6 yuan for one way. The wifi of this hotel is in vpn already so you can access your fb and gmail which is great. The breakfast buffet is also good. A lot of food selection.
Some lamps are not all working, showing water not even warm, the plugs are not all working. Biggest issue is the aircon is hot! I set it 17oC with high fan still very hot! Is that Pullman quality'! I complained several time, and they still cannot solve the aircon issue. Housekeeping said it is impossible! "Many customers complained it is too cold" I was heat up by that words! Then, they sent a movable aircon to my room! It proved the housekeeper was bultshiting me. Anyway, the room is big, Only a little bit smell.
"Great hotel with good service level"
Very nice hotel centrally located in Shanghai. Easy access with metro system and taxis available at the entrance. Rooms are good and spacious (got a small suite). Breakfast downstairs is good quality and as expected. Breakfast at the executive lounge at top floor was not so good as very limited choice. Wifi was ok, but not very fast.
Location is good, executive lounge is excellent, room is clean and tidy, some equipment may be too old to function. Only 1 international power plug is not enough. Staffs are friendly, most of them. English is okay but misunderstanding did happened. I do not like the staff at basement for breakfast, they only concerned which room you are from but will not bring you to your table. Feeling I am not welcomed. Windows are always dirty, but I think it is because of air pollution in Shanghai.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 2:00 PM