"Old but nice. Bad food."
Spectacular setting on a cliff with amazing views of Playa Revolcadero. The hotel is pretty old. Amenities are mediocre. Rooms are generously large and comfortable with micro balconies. The gym is a joke. Only one treadmill and super hot without ventilation! The pool area is nice and private. Privacy is the key word for this place. The beach is quite private. Keep in mind that the ocean can be pretty violent in this part of Acapulco so always keep an eye on your children if you bring them. The elevators are as hot as an oven so we decided to walk up and down the stairs which is great if you are in good shape. Otherwise be prepared to sweat. No AC in restaurant and bar. The views from the lobby are spectacular. Service was wonderful. Everyone was friendly and attentive despite the 100'F temperatures! We were here for a 50th birthday party and it was so much fun! Overall a good experience. Not luxurious but still comfortable.
"Beautiful views and great service, but..."
The hotel is beautifully located in a small hill over the beach and it has indeed great views, service is perfect as they are all very attentive and kind in every detail. Food was also good. We were at the spa, where Javier and Jenny gave us an amazing massage. However, facilities need to be refurbished and need maintenance, as an example, our shower needed to be replaced because it was not working properly, even at the spa. Structure is old and need to be modernized. Wifi didn't worked in our room, it perfectly worked at the public areas, but not in the room. The other bad thing about the hotel was the beach, it's not good at all, it's dark, not that clean and hazardous.
"Lack of info"
The ladies in the front desk of name rosa m salgado and hannah did not informed me until i was going to pay that i have to pay for a 15 yr old child almost 40 dlls per night i do not think its a good service I've been to most quinta real since we are members and they have necered treated us this way let alone take over an hour to do check in
"Great weekend in Acapulco"
Located in Punta Diamante, the rooms with beach front will offer you a great view. The rooms are very comfortable. The service is also great. The pool area is also great right next to the beach. As the hotel is located at the cliff, keep in mind you will have to take two elevators and a short walk to get to the beach or the pool area. The restaurant wasn't great and expensive. In regards of the location, it is kind of far from the Hotel Area and not possible to walk by the hotel surroundings, you will need a car or take a cab everything you want to go outside.
"Private safe and relaxing"
The hotel was beautiful and very well kept up. Lovely friendly staff. The pool area is very nice. Drinks and food were fabulous and the staff there accommodated every need and more. Very private beach. Beautiful view.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM