of TripAdvisor Travelers recommend this hotel
"Godd hotel next to the airport"
I had to book a room there for my family last December as a last minute. The room was very comfortable and the staff very kind and helpful. Negative point was the cleanness of the pool area and maybe the noise from the planes at night…
"Close to Airport"
I have been several tomes at Radisson Airport in Istanbul. Is very close the airport and also has a shuttle service from airport/hotel and vice versa. This time I had some problems with the room, needed to change it 3 times due to the malfunctioning of heating. But the availability and kindness of the personnel make it easier and quite quick. Breakfast is good with a choice of vegetarian food Rooms have old furniture but all in all are decent. Personnel very customer oriented and helpless.
"If you want a room with A/C be aggressive!"
Half the hotel's rooms have a cooling A/C system, the other half don't .....yet. We were told the hotel is undergoing a slow renovation process. Staff were amenable to changing our rooms when we explained to them we'd never be able to sleep in 26 C. (78 F.) heat in the room without windows opening to let in cool night breezes. Otherwise this is a 4-star property by international standards, and it was a lovely respite from the chaos of Istanbul. We can highly recommend the main restaurant on Mezzanine level; elegant, sophisticated and sedate with an extensive, reasonably priced menu and excellent service. Also, after sometimes stressful, yet never dull days out on the town as a tourist in this fascinating city, it was really comforting to know we'd be returning to our quiet hotel for a refreshing swim in the large underground pool and then a traditional Finnish sauna capped off with the jets of the Jacuzzi soothing our weary muscles and bones!
"Close to the airport, poor customer service..."
We checked into the hotel with our parents. The location of the hotel is incredible! From our rooms we could see the runway clearly and watch the planes takeoff and land. However, once we arrived at our room - we quickly realized the air conditioning system was not working. It was only about 21 celcius outside, but almost 30 celcius in the room. We went to front desk and they quickly apologized and offered to transfer our rooms. They transferred us to a different area. When we arrived the themostat said 27 degrees celcius! We approached the front desk where they told us that was because it was too early in the season to turn the cooling unit on. SERIOUSLY' There were no windows to open or anything, so they offered to move us to a balcony and we could open the doors to the atrium. We moved rooms and found the temperature in there was 27.5 celcius! We went to open the patio doors and found the following warning, "Due to safety reasons these doors are not openable" Not to mention, the handle to open the door was missing! We contacted front desk AGAIN and they said there was nothing they could do. We took our luggage and sat in the lobby until the hotel manager came. He told us the climate control system was broken (finally, some truth!) and offered to move us to a wing where the air conditioning worked. We got a small upgrade in our room and finally had a good night sleep. The main reason we stay in hotels is to sleep and relax... This hotel failed in that area. There should be no need to transfer rooms 4 times to get something comfortable. I would have given this hotel a much lower rating as a result of this two hour fiasco, however the restaurant was AWESOME! The turkish food is VERY overprice (16 ytl for mercimek corbasi''') however other prices are reasonable and VERY tasty. Our server, Erkan, provided excellent service and made our stay more enjoyable. Erkan seems to know how to handle customer service, he should be training the front desk staff in this area! I would stay here again, but we'll definitely make sure the climate control system is working! How can they expect people to pay when it's that hot''' Turkey is well known for their slow wifi service, however this hotel has EXCELLENT wifi speed!
After missing a flight I had to spend the night in this hotel. Pleasantly surprised by the elegancy and efficient service at first, I was severely disappointed by their restaurant. The food was burned, unhealthy and took forever to be delivered. Nobody seemed to be surprised.... Only go there if you need to sleep and have your iwn food.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM