Location can't be beaten. Hotel and staff are brilliant. Highly recommend this property. Two minutes walk from the train station. Built across the river from Berlin Cathedral. When you go out the front door the tall tower is only across the road. The location is brilliant.
Had a few complaints about this hotel. 1) The bed was too stiff, single beds pushed together. These beds, on rollers, separated as you moved on them. 2) No sheets for the bed or duvet that covered both. I felt like a child using two sleeping bags to cover me. 3) No complimentary water in the room unlike SPG 4) Gym was small and outdated with 2 machines 5) Elevators seemed to take your floor and direction as a recommendation often going down when you pressed up leaving the people inside confused.
Well positioned next to the river and Museum Island within reasonable distance of good transport links. We upgraded our room which gave us a balcony and view over the river . The room facilities were good as was the wifi , the bed was comfortable and the room was clean. The service in the hotel was variable particularly at reception and generally lacked warmth . However, breakfast was good and all in all we would return.
"Horrible Customer Service"
The rooms were ok, nothing special - but found opened bottles in the mini bar with tap water refilled water bottles, which the hotel wanted to charge us for. Completely incompetent staff, which almost made us miss our flight as they weren't able to communicate internally, in which resulted in our room being double charged. Exceptionally unprofessional manager, which assumed we didn't speak german, and was talking negatively about us to his colleagues, in front of us! I will never stay at a Radisson Blu again!
"Professionally run hotel with a fantastic super size aquarium"
I had a fantastic stay in this hotel. Professional, efficient service. Nice and clean rooms. For those who like the sea I would highly recommend a room with inside balcony and view to the fantastic super size indoor aquarium. Very relaxing to lie on the bed, sip a whisky and watch the fish in the aquarium.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM