of TripAdvisor Travelers recommend this hotel
"Wedding anniversary "
Bought so many memories back as we got married here 10 years ago. Amazing decor with the old and the new. The ballroom has been transformed into new light with modern colours and interiors. Amazing. The suite was so lovely and modern and the staff were exceptional in there customer care. 100% from all the staff from reception to room to restaurant and bar. A special weekend with great memories. Well done to all and I look forward to returning with my children next time, to show them how nice this hotel is.
"Good quality actually felt like a platinum member "
Was at the hotel for an awards dinner . I had booked three rooms and all of us where treated as platinum members which not all hotels do . Rooms great , housekeeping at turn down replenished towels and biscuits which again rarely happens . Food at the event was good , afternoon tea and breakfast in lounge also excellent with brilliant attentive service from the staff . Ver pleasantly surprised I do 100 plus nights in hotel per year and this was excellent.
"Very tired hotel"
All the fittings in the bedrooms and some of the public areas, in particular the corridors, are very tired and outdated. It feels as though most of this hotel is very much in need of a refurbishment. The bar is nice though.
"Wonderful accommodation very close to Hyde Park"
This hotel was beautiful and seemed to be somewhat of a hidden gem. I was very pleased with the room and the service of all the hotel staff. Extremely friendly faces all around. It was comforting! The fitness center was also very nice and had extremely up-to-date equipment.
I have stayed at this hotel once before, but the room I had on this trip was considerably smaller, which was surprising given my Marriott status and 10 night stay. The bathroom was particularly tiny with toilet pipes so loud it sounded like someone was trying to burst through the walls. The shower was very narrow, making it hard to stand comfortably under the shower head (which was a handheld spigot that wasn’t easy to aim). The temperature of the water would sometimes fluctuate dramatically. The keys are insanely easy to demagnetize and really need an upgrade. The hotel overall could use some love - elevator buttons hard to press, and generally seemed like the property doesn’t get much care. The wifi was a decent speed, and if you have club access, the happy hour wine & snacks are nice to have. (Show up on time as they don’t seem to refresh the food). The bed was comfortable. Rooms are cleaned once a day, and twice during our stay they left tic tacs on the pillow. (Weird). Sheets didn’t seem like they were changed very often, which was only a problem when they were visibly dirty. The mini bar is the kind where you can’t put personal items in it, which I find annoying. Overall I would say the stay was “fine”, but I won’t be rushing back.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM