of TripAdvisor Travelers recommend this hotel
"My award card information."
The servies person can't give me the related detail information about my award card. I have no time to find the award data in my account. how about to provided this servies for the guest, I think it is very important.
"Brand promises more than the hotel delivers"
The hotel is conveniently located. The rooms ate average at best. In fact feel a bit dated. What is strange is the number of people who can communicate in English. I assumed that being a brand that would be a basic. Reception, concierge, helpline, housekeeping, gym reception, stewards at all restaurants - none can understand English or even basic sign language. The breakfast is average and it looks like this hotel is designed for large tourist or business groups from within China. If an expat suggest you look for another hotel.
"One of the worst experienxe"
Hi, all. I want to share our experience there. We were expecting that this brand of hotels has good quality. But exactly this hotel is horrible. We got one room at the old part of the hotel ( as we guessed) where there is everywhere smell of cigarettes ( even those smoking is not allowed anymore)... you can’t even breath there... This is the first. Second, cleaning of the rooms... horrible!!!! I know you can’t expect to have the same standard in Asia as in Europe but this was awful!!! So we didn’t stay at this room and asked to changed. This is the only one good point- the room was changed but still the same problem with cleaning... Breakfast... it’s ok... but the stuff doesn’t bother to clean everything properly... so you will have dirty table to sit there.... So... I will NOT recommend this hotel!!!! Try to avoid this place....
"Shanghai Oct 2017"
Overall the hotel is good for short stay. We stayed for 5 nights in early Oct. It is within walking distance to Shanghai West metro and Railway station. It is convenient to take the bullet train to Suzhou. Breakfast foods are good and lot of varieties. Specially the noodle and eggs prepared by the Chef in charge. Anna and Sunny from the Lounge are fantastic. Their services are exceeded expectations. Bathroom (2109) has room for improvement. The hotel is quite far from the People Square.
"A whole lot less than expected"
Our agent recommended and booked our party of 6 into this hotel, two adults and a child in each room. Greeted civilly by cold and unwelcoming reception staff. On check in we are placed on two rooms, each with two single beds. How is this to work was our obvious question' If we want an extra bed brought into the room we would have to pay another 180Y. Where would the bed go, there is no room' Apparently we could have put "3-4-5 people in the room" in the two single beds without paying extra, but for another bed we would have to pay. "Then we can move you to a room with a king size bed, but you still have to pay". After inspecting the king room we did this, at least there was room for another bed. The room was reasonably comfortable and had everything expected, and there was a complimentary breakfast with the extra bed. Not for the room occupants but for the one in the extra bed. Next item was food by the time this got sorted, it took over an hour and we were all starving.. So we venture into the lobby cafe, open to late afternoon for lunch. Pizza took over an hour to come through, was very average, and the large pizza no bigger than the small. The bill included a service charge and a 6% tax. These were unexpected, however, we thought, this must be how it is here. It turned out that this was the only restaurant in the city in three days that included a service charge and tax on the bill. Never recommend this particular hotel - it looked like value for money but not at all. For what it cost us we could have stayed much closer to the city. And don't bother replying Radisson, there is little to be said that can impress us now.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM