RAFFAELLO HOTEL

Great location for a business trip - I took Uber everywhere I needed to go, quickly and easily. The room was large and clean; the bed was comfortable. Glazed and Infused, the donut shop in the lobby, had FANTASTIC donuts and good coffee... would definitely stay here again.

A nice hotel, near everything, you can go walking, near restaurants, big rooms, the only missing thing is having breakfast, it could be continental. Parking charge is accesible, we will go to this hotel in our next trip!

We only had 2 nights in Chicago but the hotel was very well situated for visiting the central part of the city being quite close to both the Magnificent Mile and the Navy Pier. The room was pleasant and a good size. The hotel does not do breakfast but there is coffee and doughnut shop. There is also a very good restaurant next door but, be warned, it is also extremely expensive.

We loved our location. Rooms were clean and comfortable. Lifts are very old and slow but it is an old building. We did the big bus tour and also walked about 10 miles while in Chicago. The Pelago next door was to die for.

We stayed one night for my husband's birthday in June. Check-in was at 4 and the room was not ready at 4. The woman at the front desk was not apologetic at all, had a bad attitude and actually stated, "It's one of our biggest rooms so it takes the longest to clean." It was almost as if the room had grown overnight and there was no way they could possibly plan for it to be ready on time! When I asked how I would be compensated for the room not being ready somehow a room magically appeared. There was hair in the bathroom. Only one elevator worked so after waiting 10+ minutes two times (we were only there one night...) we had to take the stairs. I will never stay here again.