Special thanks to the desk team that help my parents with everything that I asked.Comment of N. VIORICA , Romania the 2015-06-25
Superbe hotel design. N'hésitez pas à prendre le buffet petit déjeuner ... Impressionnant !Comment of B. Béatrice , France the 2015-05-08
"Finally found lost object"
I left the hotel on the morning of Thursday, June 15th. My colleagues and I left the luggage in the left-luggage office. We returned in the afternoon to pick up the luggage and go to the airport. Then I realized I did not have my e-reader. I asked to the employees in the reception desk if someone had given them a misplaced e-reader. They had no news. They left me the key to the room I had occupied and it was still free, but I did not find the e-reader. I asked for an email address. The next day I wrote to the hotel asking them to look for the e-reader. Luckily they told me that they had found it. I sent the hotel my payment details and sent the e-reader home. I am very grateful.
It's honestly not a bad hotel but there was something about that just made it eh. The rooms are big and the bathroom was as well, I have no complain in regards to that or the cleanliness of it. I guess everything just felt dark and bit gloomy there. The staff was also alright, not mean but not the most welcoming either and Wi-Fi was not free, so you have to be willing to pay for that as well adaptors if you want to use them. I felt this hotel was a distance from anything but it makes for a quick exit onto the highway. This hotel is a main one for bus tours it seems since the day the place was overwhelmingly packed with Chinese and English speaking tour buses....... not fun but hey, what can you do about that. Breakfast served there was a decent one though.
Great stay x lovely warm welcome by friendly staff x room was gorgeous and had lovely toiletries x bed was comfy x air con ok x shower powerful x staff first class x Jamal was especially nice and very witty x food was tasty and that as well as drinks reasonably priced x WiFi was 5 euro x thoroughly enjoyed our stay x
Rooms clean and comfortable except for air conditioning which could not be turned below 16 degrees very hot night and very uncomfortable. The restaurant was the most unfriendly I have come across. Due to the fact there was a corporate group in for dinner the rest of the guests were made to wait for their meal after being told all burgers were off the menu. Chicken stew ordered which appeared to be Chicken soup. One of our party ordered Beef Stew which was replaced with Lasagne without being told, asked for Chicken Stew instead waited a further 15 - 20 mins for this to arrive. If you stay here do not eat here unless you have your meal included. Breakfast next morning was something to behold all hot menu was freezing cold only good thing was bread bun . Free internet only for corporate guests groups had to pay 5 euros.
Maybe this is not the best hotel I have ever stayed at, but definitely the friendly people and always helpful staff makes is excellent. I love the breakfast here, just delicious. I will be definitely coming back every time here when I am in Brussels.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM