REAL PALACIO LISBOA

The location is good, close to the metro station and 30 minutes on foot to the city center. The breakfast is very good. the staff are all polite, friendly a helpful. The only bad thing about the hotel was about the Jacuzzi and sauna. it is open from 9 am to 9 pm which is the time people usually go out for sightseeing,etc. also the Jacuzzi water was not hot enough. there is no kettle and teabags in the room, you will be charged even for a bottle of water in the fridge.

If you want to find a good place, good breakfast, easy to travel by subway, excellent service, relax, peaceful, I recommend this hotel because this hotel is your answer, this hotel is you're looking for.

Food outstanding: service outstanding, bars outstanding: reception extremely courteous and helpful: let down by dated bedrooms that do not meet 5 star rating, e.g. an overbath shower with a plastic curtain!.

The hotel is situated in a side street around 2 miles north of the city centre & river. However, it is a very easy walk to the centre as it is essentially downhill all the way. The hotel is only 5 minutes walk from San Sebastiao metro station, which is on two of the main lines with direct trains to the city centre, railway stations & airport. As the metro was convenient & inexpensive, we didn't try walking back uphill! The hotel was quiet & comfortable & our room was spacious. The staff were helpful, especially at check-in when we were provided with a map, a summary of the city layout, the metro & places to go. The restaurant was excellent & we enjoyed a very good & reasonably-priced dinner. The breakfast buffet was fine with a good choice of hot & cold dishes but the subterranean room itself was very busy & rather claustrophobic. The hotel gym was tiny but adequate as long as there were only a couple of users. The sauna & steam room were both good but, sadly, the Jacuzzi was out of action.

This hotel is not as close to the centre as first imagined but once you get used to using the metro system it is a lot easier to get around Lisbon. Hotel reception and check in/out is seamless..with very smooth and helpful assistance - unfortunately there are some cracks under the surface. While the breakfast is varied with a good selection, stocks do tend to run very low and there are frequent shortages of crockery and cutlery. As well as this the staff on breakfast service are definitely not as attentive during weekdays as at the weekend. ..more a case of "sort yourself out a table -we don't do Mondays". Housekeeping service was also a little sloppy...2 days with no towel replacements (with dirty ones taken away) although this was immediately addressed by the helpful reception staff on both occasions, but toiletries were not replenished at all during a 5 day stay...definitely not 5 star standard. Beds are firm rather than hard (as per other reviews) and do not prevent a good night's sleep. If the rest of the hotel service was as good as the front desk, this hotel would be well worthy of its 5 star rating.