"A peculiar hotel in playa del carmen"
We stayed there for a weekend and the decoration of the place its very peculiar, kind of kinky but looks good, the room have good size , comfortable beds and good amenities are offered the breakfast inlcuded tastes good and all the staff members are very friendly and willing to help, the bad things that i am really dissapointed at is that the hotel offers wifi but the connection its terrible so if you are willing to take your laptop, please consider that will be impossible to have a good connection at the room and at some points of the hotel its something that i think Reina Roja management really has to improve as well we had to change the room because air condition was not working well on the room that we were assigned first, our overall experience is good not excellent
"Good place but criminal employees"
Unique place and very original desing and concept but saddly with a poor service and criminal employees, specialy a waiter called Rodolfo has been charging several times for drinks we dont even request, it happened several days of our stay, seems like this guy consume lot of "energy drinks" (or something else) all the time you can see has a rude attitude and all the bills for drinks were way to high incuding drinks we never take, other guest share the same talk with us, where he seems to be very kind and "polite" but suddenly become very aggressive and rude at the time we ask the bills, acting as offended, after we pay with missing change not complete, claiming also his "tips". We doubt coming back to this place. We felt very uncofortable after treating with him a few times, not feeling even safe in the hotel. Hope the staff can realize this kind of employees can destroy the work of many.
"Funky Hotel in Playa Del Carmen"
A friend and I went spent 6 nights at Reina Roja and we can say we had a pleasant stay. Fantastic location and very attentive staff. Claudia at the front desk was super nice and arranged things from bday cake to a doctor appointment. The decor scared me at first sight - verrry funky - but then I got used to it and got into the vibe. Overall very good stay and good value for money.
"Greatest week so far!"
Thanks a lot to Arturo, Vane and specially for all the kindness and service to Manuel. I had the best time over there and had a blast on my week in Playa del Carmen. Pool was excellent, drinks and food was uff, you need to try Fish & Chips from "La Bien Querida". I'm coming back soon. ¡Gracias a todos!
"Nice place, has some problems"
The architecture and ambiance is great. Staff was a bit rude about a problem we had with the reservation, but we got over it. However, the WiFi was HORRIBLE. How is it that in this day and age a boutique hotel doesn't have spotless WiFi' It wasn't even decent, it didn't work at all!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM